pstrongRole purpose: /strong /ppEnsure a flawless and effortless customer experience to current and potential customers of the marina. /ppstrongKey accountabilities Decision ownership /strong /pulliBe the primary point of contact for current and potential customers to address and resolve issues in an effortless way /liliEnsure a delightful, seamless arrival and departure for our guests /liliProvides information regarding the marina and the different offerings /liliHandles all customers’ compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction /liliActs as an intermediate between sailors and customers prior to the arrival to the marina /liliProceeds with the check in of the boats and ensures all boat documents are aligned with internal processes and legislation /liliHandles all check in and details of customers in the relevant Customer Relationship system /liliProcesses customer transactions and may take payments following established policies and procedure /liliMaintains customer data in the system /liliReplies to customer queries and sends price quotations in line with relevant policies /liliProcess phone /email and internet guest reservations.



/liliTroubleshoots and resolves issues in a timely and professional manner /li /ulpbr / /ppstrongCore Competencies, knowledge and experience /strong /pulliCustomer Service attitude /liliOrganisational and planning skills /liliAbility to prioritise tasks effectively /liliAttention to detail and problem-solving skills /liliExcellent communication (written and verbal) and presentation skills /liliNegotiation skills /liliHigh resilience /liliStrong interpersonal skills, a proven team player with a “can do” attitude /liliA creative mind with an ability to suggest improvements /li /ulpbr / /ppstrongMust have professional / technical qualifications /strong /pulliHigh Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) /liliFluency in English – verbal and written /liliA second language will be highly appreciated /liliProfessional degree/ additional qualification as an administrative assistant /liliUniversity degree will be considered a plus /li /ulpstrongKey Performance Indicators /strong /pulliNPS /liliCustomer requests Conversion rate /liliCustomer complaints /li /ulpstrongSalary /strong /pp23-27k annual gross salary + premio /p

📌 Customer Experience And Front Office Representative (Roma)
🏢 D-Marin | The Selection of Premium Marinas
📍 Roma