pAt Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. At strongThompson Rome by Hyatt /strong,looking for a proactive, hands-on, and guest-focused strongFront Office Shift Leader /strong to oversee front office operations during assigned shifts, able to inspire guests and colleagues through knowledge, storytelling, and refined service. /ppbr / /ppstrongAbout the role: /strong /ppThe strongFront Office Shift Leader /strong is responsible for supervising front office activities during assigned shifts, supporting team members, and acting as a key point of contact for both guests and management. This role ensures service consistency, operational efficiency, and a positive team culture while maintaining the highest standards of guest satisfaction. /ppbr / /ppstrongResponsibilities /strong /ppAdministration /pulliSupervise front office operations during assigned shifts, ensuring full compliance with hotel policies and procedures. /liliMaintain accurate records of daily operations, guest feedback, and team performance. /liliSupport the development of shift schedules and manage staffing levels to meet operational needs. /liliEnsure clear and effective communication between team members and management. /li /ulpCustomer Service /pulliEnsure all front office team members deliver exemplary service in line with the hotel’s brand standards. /liliHandle guest inquiries, special requests, and complaints promptly, professionally, and effectively. /liliEngage with guests to gather feedback and continuously enhance service delivery. /li /ulpFinancial /pulliSupport departmental budget management and cost control during assigned shifts. /liliMonitor revenue performance and report any variances, suggesting strategies to optimize profitability. /liliEnsure accurate handling of cash, billing, and payment transactions by front office staff.



/li /ulpOperations /pulliOversee daily front office operations to ensure consistency, quality, and operational efficiency. /liliConduct regular inspections of the front office area to maintain high standards of cleanliness and presentation. /liliStay informed about hotel services, promotions, and local attractions to provide accurate and personalized information to guests. /li /ulpPeople Talent Development /pulliLead, motivate, and support front office team members, fostering high performance and engagement. /liliAssist in training new hires, ensuring full understanding of brand standards and operational procedures. /liliPromote a positive, collaborative team culture through open communication and teamwork. /li /ulpbr / /ppThe strongFront Office Shift Leader /strong embodies the core values of strongThompson Rome /strongthrough: /pullistrongInitiative /strong: proactively identifying opportunities to improve service delivery and operational processes. /lilistrongTeamwork /strong: fostering collaboration and mutual support within the team to enhance the guest experience. /lilistrongCommunication /strong: maintaining clear, open, and professional communication with colleagues and management. /lilistrongGuest Focus /strong: consistently prioritizing guest needs to deliver memorable and personalized experiences. /li /ulpbr / /ppstrongWhat You Bring /strong /pulliTourism studies preferred /liliPrevious experience in astrong similar role /strong and in a strong5-star luxury hotel /strong environment.



/liliStrong leadership skills with the ability to manage and support teams during operational shifts. /liliStrong initiative and a service-driven attitude /liliAbility to upsell while enhancing guest satisfaction /liliExcellent customer service orientation and problem-solving abilities. /liliStrong verbal and written communication skills in strongItalian /strongand proficiency in strongEnglish /strong is mandatory. Additional languages are a plus. /liliAbility to remain calm, organized, and effective in a fast-paced environment. /li /ulpbr / /ppstrongWelfare and Benefits Package*: /strong /ppAs a valued Team Member, you will enjoy: /pulliEmployee discount rates at Hyatt properties worldwide /liliTraining and development opportunities to support your career development /liliBeing part of a multicultural diverse and inclusive team, passionate about their work /liliOpportunity to grow and develop your career within an international hotel group /liliLocal discounts reserved to Thompson Rome's personnel /liliMeal vouchers /li /ulpem*Further details regarding welfare and benefits will be shared at a later stage, as the property is currently in its pre-opening phase and some aspects are still being finalized. /em /ppbr / /ppstrongSalary: /strong /ppStarting from Level 3 CCNL + superminimo assorbibile /ppbr / /ppIf you feel ready to be part of an exciting strongpre-opening /strong journey and elevate the Team and guest's experience in one of Rome’s most iconic luxury hotels, and want to know more, strongapply now and be part of something extraordinary in heart of the eternal city! /strong /ppbr / /ppemL’annuncio è rivolto a candidati di qualsiasi genere, età, nazionalità e background, nel rispetto delle normative vigenti in materia di pari occasione. I dati personali trasmessi saranno trattati nel rispetto del Regolamento UE 2016/679 (GDPR) e utilizzati esclusivamente per finalità di selezione /em /p

📌 Front Office Shift Leader (Roma)
🏢 Thompson Rome
📍 Roma