Overview
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Experteer Overview: As a Service Designer, you shape end-to-end service experiences that align user needs with business aims and operations. You map current and future states, run discovery to uncover gaps, and translate insights into practical concepts. You collaborate with design, tech, and operations to craft implementable solutions, test them in pilots, and guide delivery teams toward measurable outcomes. This role centers on scalable, user-focused service design within enterprise settings.
Benefits
Map current state and future state services using blueprints, journey maps, and ecosystem diagrams
Lead discovery activities to understand customer needs, constraints, and performance gaps
Translate research insights into service concepts, principles, and recommendations
Co-create solutions with cross-functional teams (design, technology, delivery, operations)
Define service requirements linking experience design with process, policy, and tech changes
Test and refine concepts through pilots, prototypes, and feedback loops
Support handoff to delivery teams with clear documentation, success measures, and implementation guidance
Measure service outcomes and identify opportunities for continuous improvement
Responsibilities
Experience in service design or related discipline
Proven ability to create service blueprints and journey maps
Experience conducting and synthesizing qualitative research
Ability to translate complex systems into xysqume clear, actionable recommendations
Experience working with cross-functional teams across design, technology, and operations
Practical experience supporting implementation, not just concept development
Strong documentation of decisions, assumptions, and outcomes
Requirements
hybrid-friendly culture
Be Well programs
career growth and development
certifications with Microsoft, Google, and Amazon
coaching and hands-on experiences
continuous feedback
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📌 Lead Experience Designer (Milano)
🏢 Altro
📍 Milano