p Skill Set: Helpdesk Support Technician Level 1p Contract: B2B/Freelance /pp Location: Florence, Italy /pp Days per week: Onsite on demand /pp Language: English Italian /pp Roll Type: Dispatch /pp La preghiamo di leggere attentamente la panoramica e i requisiti per questa occasione di lavoro riportati di seguito. brp Key Responsibilities: /p p1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. /pp2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. /pp3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. /pp4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. /pp5. Administered approved software installations, updates, and security patching in coordination with IT policies. /pp6.



Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. /pp7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. /pp8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages. /pp9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. /pp10. Assisted with Active Directory tasks, basic user account management, and smart hands support. /pp11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. /pp12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. xrdbqlu /pp13. Followed ITIL practices for incident, problem, and service request management in corporate environments. /p p Note: Freelancers are preferred /p /p /p

📌 Help Desk Technician (Firenze)
🏢 Sharp Brains
📍 Firenze