Bulgari Italia is searching for a new Client Advisor for its Store in Venice.

Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.

Job responsibilities

Sales and Services

- Maximize sales opportunity arising from every store entrance
- Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers. This includes, for instance, participating in networking events.
- Contribute to the achievement of Key Performance Indicators (KPIs).
- Manage all clients/prospects entering the store for any reason (browsing, purchase, after‑sales, complaints).
- Handle the sales process according to established service standards (from initial Welcome to final Packaging).

CRM (Customer Relations Management)

- Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs.
- Proactively develop prospects within the CRM database,



leveraging social aptitude and networking activities.
- Execute all one‑to‑one CRM activities as per Store Director’s instructions, including CRM After Sales Service (e.g., follow‑up on watch maintenance).

Other Activities

- Apply all sales‑related procedures and guidelines (security, fiscal, legal, etc.).
- Ensure that all front‑of‑shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines.
- Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored.

Profile

Desired Skills and Experience

- Exceptional selling skills.
- Genuine passion for the Brand
- Proficiency in computer skills (MS Office Suite).
- Fluent in English and Italian.
- Ownership
- Impact Driven
- Priority Management
- Strong Interpersonal skills and outstanding customer orientation
- Strong teamworking and networking attitude

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📌 Client Advisor - Venice (Roma)
🏢 Lvmh Group
📍 Roma