p We're looking for an: p La preghiamo di leggere attentamente le informazioni contenute in questo annuncio di lavoro per comprendere esattamente cosa ci si aspetta dai potenziali candidati. brpb Aftersales Technical Assistant (Level 2) /b /p pb MISSION /b /p p As part of Stellantis' Technical Assistance team, the b Technical Assistance Specialist /b provides remote b support to dealers in diagnosing and repairing complex technical issues /b on customer vehicles. /pp Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network. /pp This position directly contributes to reducing workshop return rates, repair times, and overall customer costs. /p pb MAIN ACTIVITIES: /b /p ulli Provide expert b remote support to dealers /b on complex vehicle technical cases. /lili Handle and resolve b technical assistance tickets /b , ensuring timely and accurate responses. /lili Undertake field missions based on issue complexity, supporting dealers directly when required. /lili Assist Country Technical Delegates during assignments when Lead Assisters are unavailable. /lili Monitor open technical assistance cases globally (within assigned vehicle perimeter) to identify recurring issues and initiate discussions with the Assister Leader and Vehicle/Component Coordinators.



/lili Ensure service continuity by managing tickets or activities for absent colleagues when needed. /li /ul pb TECHNICAL REQUIREMENTS: /b /p ulli Technical Diploma or Bachelor's degree in Engineering /lilib3-5 years of experience /b in a related technical field. /lili Knowledge of the b ENGLISH language (at least B1/B2 level) - Required /b /lili Solid practical and theoretical knowledge of automotive technology. /lili Strong analytical and reporting abilities. /lili Experience using b diagnostic tools /b (e.g., Diagbox, WiTech) and interpreting wiring diagrams. /lili Strong customer focus and cost awareness. /lili Excellent organizational and coordination skills within cross-functional teams. /lili Effective communicator — both written and verbal — with strong interpersonal skills. /lili Self-motivated and able to manage time and priorities independently. /li /ul pb OFFER /b /pullib Salary range: from €34.000 to €38.000 /b , that will be defined depending on the level of adherence of the candidate to the job requirements /lili Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. xrdbqlu /li /ul pb Please, submit your CV in English language. /b /p p Location: Rivalta di Torino /p /p /p

📌 Aftersales Technical Assistant (Città Metropolitana di Torino)
🏢 Stellantis
📍 Città Metropolitana di Torino