Are you an experienced leader with a passion for driving large-scale transformation? Do you excel at steering complex programs to success? Tata Consultancy Services (TCS) is seeking an exceptional Program Director to lead a pivotal, end-to-end transformation program for one of our clients in the Telco industry.
This is more than a leadership role; it's an opportunity to act as the single point of accountability for a multi-stream engagement, delivering significant value and shaping the future of customer experience. Based in Milan, Italy, you will be at the helm of a strategic initiative, ensuring its alignment with our client's most critical business outcomes.
What You'll Do
- Own the Outcome: Take full ownership of program delivery, governance, and results, from initial build and transition to steady-state operations.
- Lead with Vision: Provide overall leadership for a complex transformation, ensuring all streams (CTI, AI, Integration, Reporting) work in harmony to achieve strategic goals.
- Drive Strategic Alignment:



Act as the key liaison with the Steering Committee and client executives, ensuring the program delivers on its promised value in customer experience and efficiency.
- Orchestrate Excellence: Manage and oversee a multi-vendor environment, including the Program Office, stream leads, and various delivery teams.
- Ensure Flawless Governance: Uphold the highest standards of delivery, ensuring adherence to all SLAs, KPIs, compliance, and audit requirements while proactively managing risks and escalations.

Qualifications and Requirements
- Deep expertise in the Telecom & Customer Experience (CX) domains.
- At least 20 years of experience and proven success in delivering large, complex programs.
- Demonstrated experience as a Systems Integrator (SI) leader, managing end-to-end transformations.
- Exceptional skills in governance, executive-level stakeholder management, and communication.
- Experience managing multi-vendor and multi-country delivery models.

📌 Program Director (Italia)
🏢 Tata Consultancy Services
📍 Italia