Role Objective The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service‑lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.Sales & Service Leader
- Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with our customers
- Analyze reports in order to strategize and deliver results;
support implementing action plans focusing on deficient areas and highlight growth opportunities
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Business Leader
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology,



and facilities to ensure maintained and maximized
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader
- Leads by example and inspires staff in daily operations and guest experience.
- Directly oversee the Sales & Service Associates and Cashiers;
responsible for recruitment and development of talent
- Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner
- Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well‑executed
- Execute company-level operations-focused directives, projects and initiatives, in partnership with th

📌 Sales & Service Lead - Via Roma, Florence (Italia)
🏢 Dormont Manufacturing
📍 Italia