About the Location Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.About the Role
The Guest Service Agent plays a vital role in delivering highly personalized, seamless, and emotionally engaging service throughout every stage of the guest journey. You will act as a warm and attentive host, ensuring guests feel recognized, valued, and supported from the moment they first interact with the hotel — across multiple touchpoints and languages — through long after their departure. You will be responsible for welcoming guests, introducing the hotel and accommodation, providing room escorting, and delivering a clear and engaging presentation of services. You will interact with guests both in person and through various communication channels, including email and chat,



handling requests and reservations with precision and care. You will respond to a wide variety of guest needs, offering personalized recommendations and thoughtful touches that reflect the Four Seasons standard of intuitive luxury service.
What You Will Do
- Welcome guests, provide room escorting, handle all guest interactions across multiple channels, in person, phone, email, and chat, ensuring a seamless and professional experience in multiple languages.
- Engage with guests throughout the property, lobby, F&B; outlets, offering guidance, assistance, and personalized recommendations, while actively promoting internal outlets and curated external experiences.
- Manage guest requests and reservations across the full guest journey, from pre‑arrival to post‑departure, including restaurant bookings, transportation, and concierge‑style support.
- Respond promptly and effectively to guest needs, ens

📌 Guest Service Agent (Italia)
🏢 Four Seasons Hotels
📍 Italia