Responsibilities
Oversee daily operations of the Cluster Reservations and Telecommunications departments for Four Seasons Hotel Milano and San Domenico Palace, Taormina.
Ensure smooth and efficient reservation processes, maintaining high standards of call and e‑mail conversion and customer service.
Manage staffing with a strategic approach to property needs driven by demand.
Support cross‑selling initiatives for the team through continuous coaching and organizing trainings with other departments.
Maintain global reservation standards while actively driving sales for both properties.
Lead quality‑assurance initiatives to continuously improve customer interactions and reservation processes.
Control room and rate availability, ensuring optimal yield and occupancy across both hotels.
Support the Director of Revenue and collaborate closely with Revenue and Sales teams to manage group bookings, aligning with overall revenue strategies.
Distribute detailed occupancy and revenue forecasts to the team,



providing insights and recommendations for maximization of room revenue and overall hotel performance.
Ensure a high level of guest satisfaction by focusing on service excellence and efficient reservation handling.
Qualifications
Fluency in Italian and English is required.
Solid experience as a Reservation Manager with a strong understanding of revenue management.
Experience in a rooms division within a luxury, fast‑paced environment.
Passionate, motivated, and possess excellent interpersonal and relationship‑building skills.
High level of integrity and transparency.
Excellent analytical, organizational, and problem‑solving skills.
Ability to work well under pressure and meet deadlines.
Desire to foster a continuous learning environment.
Commitment to creating opportunities for professional development.
Knowledge of the Opera System and how to operate computer equipment.
Cross‑cultural sensitivity and strong customer service orientation.
Legal right to work in Italy.
Benefits

📌 Reservations Manager (Italia)
🏢 Four Seasons Hotels
📍 Italia