We have an exciting opportunity for you to join our team of Operation Support Agents.
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people knows their day‑to‑day work is invaluable in delivering outstanding experience to our customers. We love what we do, and we do it well. Our reach is big, and so are our dreams. Ensuring that customers' urgent packages get to the right place, on time
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
Checking and investigating failed shipments deliveries or collections when needed; Entering data into our in‑house tracking system
Running clear and effective communication and collaboration with the team, your manager, and other operations stations
Good communication and social skills
Ability to manage own time effectively with attention to detail
Training to get you started and on‑the‑job learning opportunities
Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations

📌 Support Agent (Italia)
🏢 Fedex Group
📍 Italia