Responsibilities Serve as the primary, high-level liaison and trusted advisor for our Italian customer portfolio Drive the end-to-end implementation of our innovative payment process platform from kickoff to final rollout Identify onboarding bottlenecks proactively and resolve them cross-functionally through rigorous project tracking Lead comprehensive education sessions both remotely and on-site to ensure seamless product adoption by operational managers Upgrade existing clients to advanced feature sets by continuously demonstrating long-term strategic value Translate direct customer feedback into actionable project requirements for our internal product and engineering teams Requirements Minimum 5 years of digital multi-project management,



ideally backed by a proven track record of complex software implementations Executive presence that allows you to confidently manage, navigate, and negotiate at C-level, even in tense situations Advanced background in Fin Tech, digital payment solutions, or the automotive Saa S environment Structured working style with the ability to orchestrate multiple enterprise-level projects simultaneously under pressure Native or bilingual Italian language skills combined with business-fluent English and a strong willingness to travel #J-18808-Ljbffr

📌 Senior customer success manager, italy (Italia)
🏢 Jobtailor
📍 Italia