* Execute complex post-payroll transactional activities, including accounting reconciliation, legal reporting authorization and review, and payroll cycle checklists* Manage annual payroll events and ensure timely and accurate delivery* Lead system and application upgrade testing (e.g. HRSP, EMR), ensuring proper validation and issue resolution* Oversee the implementation of Change Requests (CR), ensuring alignment with business needs and system requirements* Participate in and lead projects aimed at improving customer satisfaction and overall business performance* Proactively identify solutions to resolve issues, enhance customer service, and improve operational efficiency* Leverage Senior SME expertise to design and implement standard payroll services and Payroll Control Center (PCC), in close collaboration with Horizon and Service ACE teams* Support the Payroll Manager in their role as Local Service Delivery Manager (LSDM),



managing complex customer inquiries and escalations* Coach and support Senior Customer Management Associates and Specialists in resolving complex client requests* Coach and support Senior Data Management Associates and Specialists in handling complex data calculations and issues* Manage legal and regulatory compliance processes related to payroll activities* Play a key role in payroll training and certification programs within the Customer Service team* Support the Regional Sales Operations team as needed* Perform in-depth analysis of complex payroll issues affecting individual employees or groups, identifying root causes and implementing sustainable solutions* Assess and resolve payroll impacts related to vantaggi deductions* Mentor payroll associates and JL3 payroll specialists, particularly in locations where the Payroll Manager is not present on-siteBenefits At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacati

📌 Payroll Lead (Italia)
🏢 Altro
📍 Italia