About the role
As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team.
You will
- Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
- Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
- Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
- Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
- Maintain store safety and cleanliness standards across the store
- Perform other duties as assigned

You will come with




- High school diploma or equivalent preferred
- 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
- Strong interpersonal skills and a team player mindset
- Experience resolving customer issues and coaching peers
- Familiarity with the point-of-sale systems and inventory management software
- Ability to work a flexible schedule as business requires, including evenings and weekends

Physical requirements (with or without accommodations)
- Must be 21 years of age or older
- Walk, bend down repeatedly, and be on feet for 8-10 hours a day
- Ability to safely lift, load, and handle cases and pallets
- Climb ladders and lift 50 lbs. overhead and repeatedly
- May be exposed to various outdoor weather conditions throughout the workday

We offer
- Paid Time Off (PTO)
- Generous store discounts
- Health care plans (medical, prescription, dental, vision)
- 401(k),

📌 Supervisor / Keyholder (Italia)
🏢 Dormont Manufacturing
📍 Italia