? Where: Remote ? Type: Freelance ? Join Us at Social
Element! ? Founded 22 years ago, we're a leading global and
independent full-service social media agency on a mission to Make
Social Better for everyone. To us, better social means creating
unskippable content, making scrolling safer for everyone, creating
stronger connections with each other and making a huge impact. To
#makesocialbetter we are looking for a Gaming Moderator for Italian
on a globally recognised gaming brand. Gaming Moderators ? We keep
users' gaming experience safe, enjoyable and inclusive, so that
players of all ages can feel comfortable and confident when using
our client’s gaming platforms. Using the community guidelines, our
job is to make sure all user-generated content is free of illegal,
hate speech and harmful content. In ‘policy grey areas’ we are
leaned on as the experts in brand safety so we need to make strong
judgement calls to keep the community harm-free. We thrive in the
fast paced environment these projects can bring, working through
high volumes of content and safeguarding the community, but this is
more than policies and rules for us. This is about building a
secure and protected gaming environment for all gamers and making
sure the brand reputation and community is always kept safe. What
You’ll Do ? You will be going over reported content, in the Italian
and English language, which will include; comments, chats, strong
graphic images, videos and audio files. Using moderation
guidelines, it will be your decision if the user-generated content
has broken the community policies or not. You may also need to
escalate harmful content to ensure continued protection of the
users and brand. This work will be Key Performance Indicator (KPI)
driven and you will be asked to hit quality and quantity targets so
it is important that you: Moderate in accordance with Social
Element and client-specific guidelines Keep up to date with
notifications of any new changes in the guidelines or our systems
Carry out moderation and training according to the times scheduled
in the project schedule Be resilient when reviewing content that
may be unexpected, highly sensitive, intense or challenging




Escalate user-generated content that falls within the official
escalation processes (eg child safety, bomb threats) Inform
Supervisors and/ or project management team of any technical or
other issues with tools or content and providing feedback on any
client issues Working Hours ? Approx. 30hrs per week Wednesday -
Sunday 12am-10am UK time, would be the ideal availability. Please
note: must also be available throughout the whole of August as this
is a busy holiday month with more hours available! Child Protection
At Social Element, we place the protection of children at the heart
of everything we do. We believe everyone has a responsibility to
promote the welfare and safety of all children, regardless of their
age, disability, gender identity, race, religion, sex, or sexual
orientation. All candidates will have to agree to a criminal
background check and provide details for 2 professional referees at
the point of accepting an offer of work. Requirements ? Language
Skills: excellent Italian and English level as you’ll be moderating
content in both languages, it’s a must to have outstanding reading
skills. ?‍?‍? Background experience: either in moderation,
community management or a gamer enthusiast who is familiar with the
world of gaming, forums and platforms. ? Social Media knowledge:
great understanding and knowledgeable in navigating different
social platform (TikTok, Twitch, Discord, Facebook, Instagram, etc)
to keep up to date with the latest gaming trends, events,
followers, etc. ? Digital native: comfortable in using a variety of
technologies, apps, online and cloud platforms. ✨ Self-disciplined:
you know how to manage your own time while working remotely e.g
priorities, tasks, shifts, attend training, etc IT Policy ? We
operate a BYOD (Bring Your Own Device) Policy which means to carry




out this work, your PC will need to meet the following
requirements: Operating system - Windows 11 / MAC OS X version 14
(Sonoma) or higher with Admin credentials. At least 8GB RAM (16GB
recommended) A secure, home-based broadband Internet connection
with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps
download and 5 Mbps upload are recommended). 40 GB available HDD
(SSD recommended) A Webcam and headset Android or iOS device for
2FA Chromebook, Linux and Cloud VMs are not supported. If you want
to run a local VM (virtual machine), you need to send us your
computer specs and explain how you intend to do this. Use of a
touchscreen monitor without a keyboard and a mouse isn't allowed.
Please Note: It is essential to have all IT requirements to carry
out this work. The Hiring Process The hiring process for this
position will be made up of the following stages: ? Online
Assessment ?Behavioural interview with one of our Talent Team
Members Social Element Values ✨ Bring the joy: Our people bring the
joy by radiating energy , creating an uplifting atmosphere, and
spreading positive vibes that's magnetic to everyone around them! ?
Trusted Pioneers: Our trusted pioneers are trailblazers driven by
curiosity , leading the way with best-in-class solutions and
innovative ideas ? Everyone’s welcome: We create an inclusive and
respectful environment where communication is jargon-free , and
everyone feels welcome ? We’ve got you: With a team that's
professional, reliable, smart, and prepared, we are problem-solvers
who get it done and do it brilliantly. ? Genuine humans: Our
genuine humans are compassionate, honest, and unapologetically
real. How To Apply ?️ Simply upload your CV/resume and a cover
letter (or a link to your cover letter video if you prefer). *Make
sure to include the following details in your cover letter/video,
or we won’t be able to process your application: Details of your
personal/professional experience in relation to this work Why you
are interested in being part of our team at Social Element We are
excited to receive your application! ❤️

📌 Gaming Moderator - Italian and English (Firenze)
🏢 Social Element
📍 Firenze