Ascom is a global leader in healthcare ICT and mobile workflow solutions, with systems deployed in over 12,000 hospitals worldwide and managing approximately 800 million alerts every year. Our mission is to close digital information gaps and enable better decision?making in time?critical clinical environments. With more than 160 years of innovation and operations across 19 countries, Ascom offers a stable, international environment where technology, clinical workflows, and customer outcomes are tightly connected. The Solution Architect role sits at the intersection of technology, healthcare, and commercial success, directly influencing how Ascom solutions are designed and delivered to customers.
About the Role
We are looking for an experienced Clinical Engineer with a minimum of five years' experience in the medical devices field to join us as a Solution Architect. As a Solution Architect, you will shape customer solutions from a technical, functional, and clinical perspective. Working closely with Sales, Professional Services, and Delivery teams, you will design solution architectures that address customer needs while remaining aligned with Ascom's global product portfolio. The role supports customer opportunities across Italy (with a preference for Rome?based candidates) and operates within an international Ascom setup, requiring strong collaboration across regions.
Responsibilities
Analyse customer needs and translate them into clear solution requirements
Design and recommend Ascom solution architectures aligned with customer and clinical needs




Align local customer requirements with global product capabilities
Manage staging and testing environments to support customer projects
Support project delivery in collaboration with Sales, Professional Services, and Delivery teams
Act as a technical solution partner in customer interactions
Provide structured feedback to Product Development to support continuous improvement
Qualifications
A minimum of five years' experience in the medical devices field
Bachelor's or Master's degree in a scientific, engineering, IT, or related discipline
Required Skills
Strong understanding of complex healthcare IT solutions and architectures
Ability to scope and assess solution feasibility during customer engagements
Strong customer?oriented mindset with the ability to influence stakeholders
Excellent communication skills across technical, clinical, and commercial topicsStrong self?management and organizational skills
Able to work independently and as part of international, cross?functional teams
Preferred Skills
Experience working closely with Sales and Professional Services teams
Familiarity with clinical workflows and healthcare IT infrastructures
Experience aligning local customer needs with global product strategies
Exposure to regulated healthcare or hospital environments
Equal Opportunity Statement
Ascom is committed to diversity, inclusion, and equal opportunity. We value different perspectives and backgrounds and believe they help us create better solutions. At Ascom, people are judged by their skills, motivation, and potential.
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