Responsibilities * Ensure customer satisfaction, retention, and growth by delivering proactive, high?value, and personalized support throughout the customer lifecycle within our data centers. * The Customer Success Manager (CSM) is the primary point of contact for the client for all types of requests. * Manage customer communications (maintenance, events, incident management, improvement areas, technical work). * Monitor and improve customer satisfaction. * Manage client tickets using DATA4's tools related to CSM activity. * Identify cross?sell/up?sell opportunities (e.g., hands & eyes, contract upgrades, DR services, cloud services). * Internal coordination: Be the voice of the customer internally, contributing to continuous improvement in services, processes, and communication. Requirements * Proven experience in customer relationship management within data centers. * Managing Key Accounts * Strong listening and needs analysis skills.



* Ability to coordinate and manage projects and external service providers. * Project management capabilities. * Proficient with standard office tools. * Basic knowledge of data center technologies: power, cooling, physical security, network connectivity. * Excellent verbal and written communication skills. * Strong customer service mindset, diplomacy, and attention to detail. * Ability to simplify technical topics for various audiences. * Experience managing a technical client portfolio. * Proficient with ITSM and CRM tools. * Fluent in local language; Fluent in English. * Versatility and open-mindedness. * Pragmatism and adaptability. * Strong interpersonal skills and active listening. * Decision?making ability. * Analytical and synthesis skills. * Methodical and detail?oriented. * Team spirit. * Good stress management. #J-*****-Ljbffr

📌 Senior Customer Success Manager - Strategic Accounts (Bardi)
🏢 Jobtailor
📍 Bardi