LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce.
Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.
We're also committed to providing transformational opportunities for our own employees by investing in their growth.
We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
This position is based in Milan.
The Senior Customer Success Manager (CSM) is a strategic advisor and AI?savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions.
This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth.
The work location is hybrid, requiring both home and office presence on select days.
Responsibilities
Serve as a Customer Champion and Advocate.
Help customers realize value from their investment.
Partner on customer retention and expansion.
Ensure effective user and product onboarding and engagement on LinkedIn Hiring products.
Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.
Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.
Share impactful data and recommendations, provide education options,



and map Hiring solutions to customer workflows to drive adoption and engagement.
Leverage tools like Hiring Assistant and Co-Pilot, guide customers through AI?assisted search and messaging, and advise on how AI can optimize hiring workflows.
Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.
Collaborate cross?functionally with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.
Drive measurable outcomes: increase recruiter efficiency, improve job?fill rates, and enhance candidate quality through strategic product usage.
Qualifications
Basic Qualifications
5+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
Business fluency in English and Italian.
Preferred Qualifications
Recruiting or other applicable talent experience.
Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges.
Proficient organization, project management, and time management skills.
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences.
Proficient understanding of sales concepts and Software as a Service.
Bachelor's degree or equivalent practical experience.
Suggested Skills
Communication
Stakeholder Management
Data Driven
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📌 Sr Customer Success Manager – Milan (Fixed Term Contract) (Bardi)
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📍 Bardi