MAMA?

Founded in 2008 by SergeTriganoand his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms,sensationsand emotions.Each Mama tells the story of the city in which it is located, and all influencesblend together.We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular,welcomingand sexy.

Whatever your role,we'reall here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teamsgreat careerpaths through internal development and international mobility, andit'snot a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion:

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

THE MISSION?

- Nighttime Superstar: Oversee nightly operations, making sure everything is in tip-top shape for our guests!
- Guest Experience Hero: Be the go-to person for guests during the night, addressing their needs and ensuring their comfort!
- Problem Solver Extraordinaire: Handle any issues that pop up with a calm and cheerful demeanor—turn challenges into solutions!
- Safety Keeper: Ensure the safety and security of guests and staff by following protocols and conducting regular checks!
- Communication Champion: Collaborate with the day team to keep everyone in the loop,



sharing any important updates!
- Administrative Ace: Manage night audit processes, handle reports, and keep everything organized and running smoothly!
- Feedback Listener: Gather guest feedback during the night and share insights to help us improve our service!

Qualifications

MADE FOR YOU? ONLY IF…

- You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
- You’re a real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
- Transparency is your thing: Your motives, methods, and goals are clear as day. No smokeandmirrors here!
- You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time.
- Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts.
- You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

Your little extras:

- You always follow through: When you commit, you deliver. Every time.
- Team player (and solo star): Whether you're working with the squad or flying solo, you nail it.
- Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests.
- You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
- You’ve got everyone's back: We’re all in this together – one big family making magic happen.

Additional Information

Next, we're sure you know the tune

- First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. “
- First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
- Chorus: Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang!
- Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a or a.

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📌 Night Auditor (M/F/NB) (Como)
🏢 Accor Hotels
📍 Como