Florence Coordinator and Fulfilment Specialist
About LivTours:
LivTours is an innovative tour operator specializing in
immersive, high-quality travel experiences
across 23 European destinations.
With over
12 years in the industry
, our
small but highly productive
team thrives in a
flexible, fast-paced environment
, dedicated to
exceptional service
and
seamless tour operations
.
Role Overview:
We're looking for a
versatile and proactive professional
to join our
Fulfilment Team
as a
full-time Ground Operations Coordinator
in
Florence
, reporting to the Fulfilment Manager.
This role is split between
on-the-ground service delivery
and
remote operational support
, requiring a
hands?on approach, strong organization, and problem?solving skills
.
The ideal candidate is
enthusiastic, detail-oriented, and thrives in fast-paced environments
.
You'll play a key role in
coordinating tour operations, assisting customers and guides, resolving logistical challenges, and ensuring smooth day?to?day execution
.
As the
primary reference point for the organization in the region
, you will provide
local expertise, operational insights, and on?the?ground support
.
If you excel at
multitasking, crisis management, and customer service
, this role offers a dynamic mix of
fieldwork and behind?the?scenes operations
, keeping each day varied and engaging.
Key Responsibilities
Coordinating tours and events
, welcoming clients, handling emergencies, and facilitating smooth meet?and?greets with guides at various starting locations, including the distribution of necessary materials.
Managing inventory materials




and supporting the distribution needs of the ticketing office, being flexible and able to physically visit the ticket offices.
Act as the
regional expert and primary point of contact
for the entire LivTours team, providing support across all operational and strategic needs.
Assist the
product team
to refine and enhance existing products when necessary.
Collaborate daily with
operations
to prepare pre?tour communications and pre?service checks.Provide
on?the?ground support and rapid problem?solving
during peak periods and operational disruptions, ensuring seamless service and customer satisfaction.
Assist the
supply and venue manager
in maintaining strong partner relationships such as sites, restaurants, and transport suppliers.
Develop and maintain
procedural documentation
, ensuring all departmental processes are clearly defined and effectively implemented.
Assist the Florence guide manager
in assigning guides for last?minute bookings and providing guide support when the guide manager is off shift.
Support additional projects
and company?wide initiatives as defined by the COO and CEO, contributing to broader operational and strategic goals.
Coordinate the full fulfillment cycle




of LivTours experiences—from ticket procurement and supplier allocation to on?tour client support.
Stay up to date with
evolving products, procedures, and operational conditions.
Review and prepare upcoming bookings
, ensuring all logistics, timing, and service elements are fully aligned and executed flawlessly.
Skills & Experience
Experience in tourism operations and providing coordination services.
High energy, motivation, and reliability
, coupled with a positive outlook and engaging personality.
Adept at managing stress and
remaining composed under pressure
.
Detail?oriented, time?management and organizational skills
.
Technological proficiency
, in order to work with our proprietary software.
Exceptional organizational and operational management skills
with the ability to multitask in a fast?paced environment.
Proactive problem?solving ability
and keen attention to detail ensuring seamless execution of operations and service quality.
Outstanding communication skills
—professionally efficient in all forms of written and verbal communication.
Bilingual proficiency in English and Italian.
Professional presentation and willingness to adhere to a
company uniform
.
Must live in Florence
and have the
legal right to live and work in Italy
.
A keen eye for photography and/or video is a plus.
Working hours & contract
Contract: tempo pieno
Salary range: 24k-26K plus bonus
Low season Monday to Friday from 9:*******:00, high season (April 1st to October 31st), 6 days per week from April 1st to October 31st, 8am to 14:30 (Mondays off).
#J-*****-Ljbffr

📌 Florence Coordinator And Fulfilment Specialist (Firenze)
🏢 LivTours
📍 Firenze