DUTIES AND RESPONSIBILITIES: Provide responsive andprofessional support to business customers across communicationplatforms (Phone, Email, Chat) Assist clients with account-relatedqueries, including identity verification and account informationconfirmation Adhere to regulatory guidelines and internalprocedures as directed by the client Troubleshoot issues and offereffective solutions tailored to customer needs Ensure timelyfollow-up and resolution of customer interactions, maintainingclient satisfaction Maintain accurate documentation of interactionsand updates in internal systems Collaborate with team members tomeet service goals and share best practices. REQUIREMENTS: Native /fluent in Italian both verbal and written. Fluent in English (C1level) At least 1 year of experience in customer service,



with astrong customer-centric approach High attention to detail andaccuracy in handling customer information Proficiency withautomated customer support tools and platforms (preferred) Abilityto analyze problems, think critically, and resolve issuesindependently Friendly, professional, and proactive approach tocustomer service Experience across various industries such asretail, banking, or general customer support is beneficialComfortable working in rotating shifts and full-time on-siteschedules Adaptable and flexible to changing procedures,technologies, and customer expectations Ability to work on 24/7shift rotation. OFFER: Comprehensive initial training and andguidance to make sure you're well prepared and comfortable at a newworkplace Support from colleagues with coaching and mentoringopportunities Health and Wellbeing initiatives Monthly mealallowance Relocation support

📌 Italian Customer Support in Lisbon – AccommodationProvided (Lazio)
🏢 Planetjobs
📍 Lazio