We’ve signed up to an ambitious journey. Join us! AsArrive, we guide customers and communities towards brighter futuresand more livable cities, it isn’t a challenge just anyone couldtake on. Luckily, we have something to help us make it happen. Ourpeople and our values. We Arrive Curious, Focused and Together.Just as our entire brand is inspired by the North Star, the shininglight leading travelers to their destinations since time began, ourvalues guide us. They help us be at our best. For our customers.For the cities and communities we serve. For ourselves. As a globalteam, we are transforming urban mobility. Let’s grow better,together. The Role L1 Support Technicians are the first point ofcontact for our customers. They monitor the Service Desk queue fornew incidents and requests, taking ownership of relevant reportedincidents as well as handling phone calls and conducting triage.They see incidents through to resolution, fostering strongrelationships with key internal and external customers. Due tointernal progression, we are seeking an enthusiastic, energetic,and confident individual who can deliver world-class customerservice to our customers and partners. How to make an impact Logand monitor incidents from a range of communication channels andensure that the appropriate action is being taken to meet SLA.Update customers and colleagues by telephone, email, or portal onthe progress of a support call or to request additionalinformation. Contact third parties to log support calls, getupdates on open support calls, or request technical support.Conduct remote diagnostic tests, checks, and repairs when acustomer reports an incident.



Assisting in internal and externalcustomer report generation, including collating reports, managingusers and passwords Assist with ad hoc tasks relating toimplementation projects, support projects, or supportadministration Regularly update open tickets in the CSM tools Buildstrong relationships with customers, partners, suppliers, andinternal colleagues. Work in a support team delivering remotesupport Contribute to Knowledge Management within the business inthe form of documentation creation Troubleshoot, diagnose, andresolve problems and/or assign them to the appropriate team toinvestigate and resolve Performing system admin duties and/orproactive daily system checks Various administrative tasks,including collating reports, managing users and passwords Supportall in-house back office systems, including mobile paymentsolutions. About you A customer orientated approach is critical forthis role A general technical understanding and familiarity withGoogle Workspace One year of experience in a Service Desk or aCustomer Support environment would be a distinct advantage An ITbackground would be an advantage Your background Excellent customerservice skills Strong written and verbal communication skills tocommunicate in a clear, professional manner. A good listener withthe ability to communicate technical issues and resolutions topeople of varying technical levels. Analytical problem-solving andthe ability to follow the process Technical mindset with a desireto enhance those skills Being able to quickly learn industrystandard and bespoke software to an advanced user level Can quicklyunderstand customers’ operational requirements This role is basedin Bologna.

📌 Support Agent (Emilia-Romagna)
🏢 Arrive
📍 Emilia-Romagna