Your RoleSi candidi tempestivamente!
È previsto un elevato volume di candidati per il ruolo descritto di seguito, non aspetti a inviare il suo CV.As an Italian Customer Support & Sales Representative, you will deliver exceptional customer experiences while supporting sales initiatives and ensuring efficient case resolution.
You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package.Key ResponsibilitiesHandle incoming customer inquiries via phone, email, and chatDeliver high-quality customer support for:DeliveriesWarrantiesRefundsOrder-related questionsProvide inbound sales support by promoting products and identifying opportunities to increase customer valueManage customer orders and requests, ensuring all information is accurately recorded in CRM systemsProactively update customers on case progress and resolutions to maximize satisfactionResolve customer issues efficiently while meeting established Service Level Agreements (SLAs)Collaborate with internal teams to deliver a seamless customer experienceContribute to quarterly sales targets while maintaining outstanding service qualityYour QualificationsWe're looking for someone who has:Native or fluent Italian (C1–C2 level)Good command of EnglishExcellent communication and interpersonal skillsA customer-focused and solution-oriented mindsetStrong problem-solving abilities and the capacity to perform under pressureEmpathy, patience, and professionalism when handling customer concernsStrong attention to detail and excellent follow-up skillsConfidence using multiple systems, tools, and CRM platformsPrevious customer service experience (preferred)Previous sales experience (a plus, but not required)Ability to multitask in a fast-paced environmentWhat We OfferLocation xysqume On-site position in Lisbon or Porto, PortugalPermanent accommodation as part of your package, and flight cost reimbursementBenefits & Career GrowthPaid training and structured onboardingMulticultural workplace with colleagues from 89+ nationalitiesDynamic, youthful company culture with genuine career development opportunitiesInternational work environment supporting leading global brands in:TechnologyE-commerceTelecommunicationsFinancial ServicesDedicated support from Workster throughout the recruitment process

📌 Italian-Speaking Customer Support Specialist | Relocate To Portugal (Spoleto)
🏢 Workster
📍 Spoleto