ph3Career Opportunities: Rooms Division Manager - Tivoli President Milan *****) /h3 pJoin Tivoli Hotels Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
/p pImmerse yourself in Tivoli's philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
/p pEmbrace the timeless, dedicated and distinctive essence of Tivoli Hotels Resorts.
We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary FB, while providing insider destination knowledge.
/p h3What will be your mission?
/h3 pAs bRooms Division Manager /b, you will assume strategic and operational stewardship over the entire Rooms Division, encompassing Front Office, Housekeeping Maintenance, Guest Relations, Concierge, and Guest Services (Porters Doormen).
Your primary mission is to establish, uphold, and transcend brand service benchmarks and operational execution quality.
/p pIn parallel, you will serve as the custodian of alignment with The Leading Hotels of the World and LQA (Luxury Quality Assessment) protocols.
By championing a culture of continuous development and sophisticated on-the-job training, you will inspire the team to master the art of luxury service, ensuring that every high-end detail resonates throughout the guest experience.
/p h3What will you do?
/h3 pbStrategic Leadership Excellence in Operations /b /p ul libOrchestrate and oversee /b all operational and administrative facets of the Rooms Division.
/li libCultivate a seamless /b, deeply personalized, and flawless service flow that reinforces the property's ultra-luxury positioning.
/li libAnalyze and optimize /b room occupancy, revenue metrics, and departmental operational costs, maintaining strict oversight of payroll and staffing efficiencies.
/li libDrive guest gratification /b metrics to peak performance, proactively monitoring Guest Satisfaction scores, online reputation indexes, prompt complain resolution.
/li libConduct rigorous, periodic inspections /b of guest rooms and public spaces to preserve immaculate cleanliness and uncompromising maintenance standards.
/li /ul pbService Standards Quality Assurance (LQA Governance) /b /p ul libServe as the definitive internal authority /b and champion for all LQA benchmarks.
/li libGuarantee the meticulous implementation /b and absolute maintenance of ultra-luxury service standards across all Rooms departments.
/li libExecute structured, regular audits /b within Front Office, Housekeeping,



and Guest Relations to verify compliance and operational integrity.
/li libDeconstruct LQA audit results /b, converting data insights into targeted, high-impact corrective action plans.
/li libPreserve the aesthetic and operational consistency /b of the guest journey across all micro-touchpoints.
/li /ul pbElite Training Talent Development /b /p ul libArchitect and implement /b sophisticated, bespoke training curriculums tailored for the Rooms Division personnel.
/li libFacilitate advanced training workshops /b focusing on professional standards, luxury behavioral protocols, LQA compliance, and guest engagement mastery.
/li libFoster an organizational culture /b anchored in sharp attention to detail, proactive anticipation of unexpressed needs, and hyper-personalization.
/li libEmpower and mentor Department Heads /b, equipping them with advanced coaching tools to cultivate high-performing teams.
/li /ul pbImmersive Guest Experience Management /b /p ul libMaintain an influential presence /b within public and operational areas, engaging directly with elite clientele as an ambassador of the brand.
/li libCommand and resolve complex guest grievances /b with exceptional diplomacy, agility, and a proactive, solution-oriented mindset.
/li libCurate unforgettable, bespoke experiences /b that elevate the brand's reputation at every critical milestone of the guest stay.
/li libDrive sophisticated upselling strategies /b and tailored curation initiatives to maximize ancillary revenue streams.
/li /ul pbElite Team Management Synergy /b /p ul libInspire, align, and elevate /b the Rooms Division teams, fostering a legacy of professional pride and dedication.
/li libEngineer precision scheduling /b and staffing matrices that perfectly balance operational demands with cost efficiency.
/li libChampion a philosophy of cross-departmental synergy /b, bridging the gap between Rooms, Food Beverage, and Sales.
/li libAppraise performance metrics objectively /b, designing clear trajectories for individual career progression and performance targets.
/li /ul h3What are we looking for?
/h3 ul libDistinguished Executive Experience /b: A minimum of 5 years of progressive leadership within Rooms Division, Front Office, or Operations management,



exclusively captured within world-class upscale or ultra-luxury properties.
/li libLQA International Standards Mastery /b: Proven, deep-seated expertise in navigating, implementing, and exceeding LQA standards and Leading Hotels of the World metrics (this qualification is mandatory).
/li libStaff Development Background /b: Proven experience in training team members, designing training materials, or coaching staff within a luxury hotel environment.
/li libUncompromising Quality Orientation /b: An innate passion for perfection, an eye for aesthetic detail, and an absolute commitment to luxury service hospitality.
/li libAnalytical Financial Acumen /b: Advanced proficiency in translating qualitative guest feedback and operational KPIs into profitable and efficient workflows.
/li libInspirational Leadership /b: Exceptional professional intelligence, characterized by an authoritative yet inspiring leadership presence, superior mentoring capabilities, and advanced conflict mediation skills.
/li libStrong Communication Organization /b: Exceptional written and spoken communication skills, a professional demeanor, and top-tier organizational habits.
/li libLanguage Fluency /b: Exceptional written and spoken English skills, with proficiency in a second foreign language highly desirable.
/li /ul h3Compensation /h3 pGross annual salary starting from 39K /p pCompensantion will be commensurate with the candidate's experience, skills and level of seniority /p h3Why choose us?
/h3 pAt Minor Hotels Europe Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences.
Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: /p ul liWorldwide experience – diversity of 150 different nationalities.
/li liCareer development opportunities full of national and international challenges.
/li liWide range of training programmes to enhance your skills.
/li liWellbeing initiatives, including flexible working conditions.
/li liTeam member recognition programmes, including Memorable Dates.
/li liAbility to make a difference through our sustainability programme and volunteering initiatives.
/li liTeam member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
/li /ul pAre you looking for a new challenge?
Apply now!
/p pMinor Hotels Europe Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged.
We warmly welcome individuals from all backgrounds and abilities.
/p /p #J-*****-Ljbffr

📌 Rooms Division Manager - Tivoli President Milan (Milano)
🏢 Minor Hotels Europe And Americas
📍 Milano