Job Summary:
We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,
asset management, and project-based support.
The role involves troubleshooting, device
lifecycle management, office IT infrastructure support, inventory management, and
coordination with remote technical teams and third-party vendors.
Key Responsibilities:
End-User Support
• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals
(Windows, macOS, Linux).
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.
Office Infrastructure Support
• Support office IT services including network connectivity, printing, voice, AV, and
workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related
infrastructure equipment.
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.
Asset Management
• Receive, register,



label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.
Project & Site Support
• Support office moves, hardware refreshes, equipment relocations, and infrastructure
projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.
Required Skills
• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office
IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.

📌 Desktop Support Technician (Ala)
🏢 Sharp Brains
📍 Ala