About the Role As a face of XCEED for our clients,
you’ll be responsible for managing, nurturing, and expanding
relationships across a portfolio of clubs, festivals, and
organizers. Your mission is to ensure every client gets maximum
value from XCEED through smooth operations, helping them strongly
adopt XCEED PRO and deliver a high-quality client experience,
especially during critical event moments. This is a hands-on
Account Manager role at the intersection of music, events, and
technology. You will balance structured execution with client
communication, using data and clear processes to solve problems,
manage renewals, and protect internal bandwidth. What You Will Do
Own client relationships: act as the trusted partner for our
high-value clubs, festivals, and organizers, driving adoption,
retention, and satisfaction. Onboard and educate: deliver smooth
onboarding and clear training, empowering clients to use XCEED PRO
with confidence. Support and problem-solve: provide timely,
structured support, ensuring issues are resolved quickly and
effectively. Renew and grow accounts: manage standard renewals with
a focus on retention and long-term value, escalating complex
negotiations to Sales or other stakeholders when needed. Analyze
performance: monitor and report on client activity (performance
metrics, account health…) and spot areas for improvements / action
plans. Collaborate cross-functionally: work closely with Sales,
Operations, Product, Marketing and Finance to ensure clear
alignment and deliver initiatives that meet client needs. Improve
how we work: contribute lightweight templates, checklists, or
processes that reduce repeat questions and internal noise. The
Skills You Bring Client ownership experience: experience managing
clients, partners, or accounts in a structured way. Backgrounds in
SaaS, marketplaces, ticketing, hospitality tech, or
operations-heavy roles are all relevant. Exceptional communication:
able to listen deeply, adapt your tone, and present solutions
clearly and persuasively to both internal and external
stakeholders. Analytical and structured mindset: comfortable
working with spreadsheets, basic commercial math (fees, VAT,
payouts), and account metrics. Structured and proactive: skilled at
managing multiple priorities with discipline, anticipating client
needs rather than just reacting. Commercial confidence: you
understand the fundamentals of renewals and negotiation and can




handle standard objections appropriately. Tech environment fluency:
comfortable working with SaaS tools, CRMs, and cross-functional
teams. Fluency in Italian or Spanish and English: additional
languages are a plus. Resilience and flexibility: available to
support clients when they need you, including evenings or weekends
if necessary around key events. Team player: you bring humility,
reliability, passion, and a good sense of humour! How We Support
You We believe in a culture that supports your best work and your
best life. Unlimited Paid Time Off Flexible Working Hours Unlimited
Remote Work Workation - work from anywhere as long as it aligns
with your team’s dynamics. Access to learning platforms (Codely,
Coursera, MasterClass) and dedicated time for personal development.
Team-building activities and meet-and-greet events. Go Out - Free
passes to XCEED partners’ events to experience what our users do.
Referral Program to help us find incredible talent. Who We Are From
clubs to festivals, concerts to cultural movements, XCEED is where
people come together through music, art, and shared experiences. We
believe unforgettable nights don’t just entertain - they shape
culture, bring communities together, and define local scenes. XCEED
is the platform behind the best nights out - empowering event
organizers to manage ticketing, marketing, and audience insights,
while helping fans discover their next unforgettable experience -
all in one place. We are creators and challengers who refuse to
watch from the sidelines. Every day is a chance to rethink,
rebuild, and push further. We celebrate success and embrace smart
risks and deep ownership - because shaping the future isn’t for the
passive. Since 2009, we’ve been bridging the gap between the
digital and physical - enhancing real moments with seamless
technology. Today, as one of the Financial Times' "Fastest Growing
Companies in Europe 2025," XCEED powers events in 350+ cities
across 25 countries, developing in collaboration with leading
venues, festivals, and organizers across four continents.



What Sets
Us Apart We’re a growing, dynamic company with an international and
remote team where you will have a big impact in any role. We
celebrate diversity, and we ensure everyone feels valued and has
fair opportunities. We constantly experiment with new solutions and
encourage new ideas. We challenge the status quo. We believe in a
culture where you can be yourself, do great work, and have a lot of
fun along the way. Our mission: bring people together through
authentic experiences. The Principles That Bring Us Together I.
Moderation is Fatal. We are fearless and think beyond boundaries.
We believe it takes courage to write change. II. Taste Everything.
We are the discoverers of the future and take nothing for granted.
We are curious. Everyday. About everything. We listen carefully to
every customer, we forge trends, we experiment. III. Always
Inspire. We envision a world where empathy and sense of community
drives humankind's passion for developing novelty. To make this
happen, we are the doers at the front line of inspiration. IV.
Local at Heart. We believe creativity is born local and because of
that, it should be nurtured by a sustainable ecosystem driven by
the passion of artists, curators, and the people who truly love
arts and give no fucks about posing. V. Trust Above All. We
prioritize trust among ourselves and with our customers, empowering
it through transparency and open collaboration. If trust is
compromised, we address it promptly. VI. Embrace The Problem.
Innovation happens when we spend time deeply understanding a pain,
not jumping to a solution. We sit at the table and enjoy this
process from A to Z. VII. Have Fun. We are aware that changing the
world won't always be pretty. So we'll always make sure to have a
good time throughout the journey. Application Process We are
transparent and honest, and throughout the process we’ll keep you
fully informed along the way. For this role, you can expect to go
through: HR Call + short live test Hiring Manager call Assessment
Brief and Presentation Co-Founder Interview Reference Check At
XCEED we are proud to be an equal opportunity workplace and
employer. We review applications for employment regardless of race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, marital
status, or medical condition.

📌 Account Manager (Italy) (Umbria)
🏢 XCEED
📍 Umbria