For our headquarters in Concorezzo (MB), Frette is seeking a skilled and detail-oriented Salesforce Administrator to support and enhance our Salesforce environment across Sales Cloud and Service Cloud. This role will be responsible for system configuration, user support, automation, and continuous improvement of business processes to drive sales efficiency and customer service excellence.

KEY RESPONSIBILITIES:

Administer and support Salesforce Sales Cloud and Service Cloud environments

Manage users, roles, profiles, permission sets, and security settings

Configure and customize objects, fields, page layouts, record types, and validation rules

Build and maintain automation using Flow, workflow rules, and process builder

Support sales processes including lead management, opportunity tracking, and forecasting

Support service processes including case management, queues, SLAs, and escalation rules

Create and maintain reports and dashboards for sales and service performance

Troubleshoot system issues and provide end-user support and training

Maintain data quality through data imports, deduplication, and governance best practices

Collaborate with stakeholders to gather requirements and implement solutions

Assist with integrations and third-party applications as needed





Stay up to date with Salesforce releases and recommend enhancements

Maintain documentation of system configurations, processes, and best practices

SKILLS AND QUALIFICATIONS:

2–5 years of experience as a Salesforce Administrator

Salesforce Administrator Certification

Hands-on experience with Sales Cloud, Service Cloud and Flow

Strong understanding of Salesforce data model and security model

Experience building Flows and automation

Proficiency in reports and dashboards

Experience with data tools (Data Loader, import wizard)

Strong problem-solving and communication skills

Preferred Qualifications

Familiarity with integrations (APIs, middleware tools)

Previous experience in retail or wholesale organizations

We offer a full-time contract under the Textile-Industry Collective Labor Agreement (CCNL), with a salary range of €30,000–35,000. daily tickets from 8€ and a competitive amount of Welfare. Weekly schedule: 40 hours tempo pieno from Monday to Friday with flexible opening and closing times (8.30 to 8.30?? Wait correct: 8.30 to 9.30 and 17.30 to 18.30).

Frette offers the possibility to have an individual Smart Working arrangement for two days a week.

Department: IT

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📌 Salesforce Administrator (Concorezzo)
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📍 Concorezzo