FTC Program Manager, SWA, EU SWA OPS First Mile & Integration
Stellen-ID: | AWS EMEA SARL (Italy Branch) - G99
Are you interested in creating the future of e‑com shipping? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical challenges facing not just Amazon, but the entire industry.
Amazon Shipping offers Amazon’s logistic capabilities as a product and service. Amazon Shipping’s first customers are sellers in the UK, offering to ship their domestic volume using our delivery network. This position is a great opportunity to join an entrepreneurial business that is growing at an incredible pace. You will be part of the core team that will be managing the Amazon Shipping business and operations across all legs of the supply chain (first mile, middle mile and last mile). You will also be leading the development of our operational product to deliver a world‑class customer experience, and the design and implementation of new operating solutions to enable the delivery of strategic targets (service, growth, cost). Lead operational programs for Amazon Shipping, and partner with AMZL/ATS operations and business teams.
Monitor weekly first‑mile qualitative and cost KPIs to be reported in SWA and AMZL WBR.
Partner with AMZL/ATS/Commercial and Customer Support teams to improve processes and enhance performance.
Own ops readiness documents (to define problem statements) and impact assessment.
Own launch, implementation and scale‑up before handing over to operations as a BAU task set.




Knowledge of Excel at an intermediate level (pivot tables & charts, multiple criteria lookups, nested IF formulas, data cleansing, array formulas, etc.).
Customer focus and professional demeanor.
Organizational skill and an operations mindset.
Experience leading and interacting with cross‑functional teams.
Fluent in written and spoken English. Proficient with Microsoft Excel.
Knowledge of Lean principles and DMAIC methodology.
Experience in MS Access and SQL.
Experience in requirement gathering and ability to write clear and detailed requirement documents.
We make recruiting decisions based on your experience and skills. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary listed corresponds to working on a full‑time basis. For part‑time hours, the salary will be pro‑rated.
Amazon reserves the right to offer a higher salary and/or level, depending on the candidate’s skills, competencies, and experience. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.
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📌 FTC Program Manager, SWA, EU SWA OPS First Mile & Integration (Milano)
🏢 Amazon
📍 Milano