Job Title: Operations Technician

Department: Operations

Location: Milan

Type: Permanent

Compensation: Gross Annual Salary within the indicative range of 30,000-40,000 Euros, depending on skills and experience

Key Responsibilitie

- s
To provide onshore operational support to the underwriting team
- s.Acts as the daily liaison between the country Underwriters, Claims Handlers, Credit Control Specialist and the Global Shared Services Organization (GSS) and broke
- rsContacts the Shared Services Organization in case of customer/broker requests or urgent issues on behalf of the underwriting and claims team
- s.Review and field all Level 1 processing queries and request for additional information not resolved by Underwriters or Claims Handlers (Level 0 completed by GSS teams
- ).Review and field all Level 1 QA/QC queries and respond proactively to resolve and identify root cause analysis. Feeding back continuous improvement opportunities to the team. (Level 0 completed by GSS and/or QA/QC team
- s)Level 1 policy subjectivities follow up to local brokers (i.e. phone), (Level 0 completed by GS
- S)Field and respond to all onshore MNP administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required. (Local languag
- e)Field and respond to all onshore coinsurance administrative queries and requirements from brokers, collaborating with the Global LSM MNP Operations and GSS team as required. (Local languag
- e)Assist with oversight and coordination of all local language policy issuance and/or queries, working closely with GSS teams/offshore centres. (Local languag
- e)Help with calculation and understanding of any complex local taxes and duties, as elevated by underwriters and/or GSS teams/offshore centres. (Level 0 completed by GS
- S)Has knowledge of local ways of working and regulations,



supports local underwriters and claims handlers with processes and procedures as require
- d.Full knowledge and support on questions on the One EU processes and LSM Workflow Management System (called DOT
- ).Act as local country advocate and guide ensuring adherence to One EU processes and procedures. Elevating challenges, improvement opportunities and non compliance to management as identifie
- d.Act as a point of enquiry for all new users on One EU processes and procedur
- esResponds positively when data quality issues are identified within his/her work, and takes corrective actions in timely manne
- r.Help create reports and provide statistical information from data gathered via MI Dashboard and branch reports for Country Business Operations Managers or teams as requeste
- d.Assist in user acceptance testing when various system changes implemente
- d.Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM’s commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime,



Data Protection, Conflicts of Interest, and Whistleblowin

g.
Skills and Experien

- ce.
Operations/underwriting assistant experience within the insurance indu
- stryGood verbal and written communication sk
- illsGood MS Office skills such as Excel and Powerp
- ointExperience of working to varying and tight deadl
- inesAbility to work in collaboration with a diverse set of teams and cult
- uresGood relationship building and team work sk
- illsStrong analytical skills requi
- red.Language skills: fluent in English and Ita
- lianAbility to work independently and use their own initia
- tiveStrong analytical and problem-solving sk

ills
About Liberty Specialty Markets

(LSM)
Liberty Specialty is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insurers in all major ma

rkets.
Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues t

- hrough:
Offering a vibrant and inclusive environment and committing to their career deve
- lopment.Promoting diversity, equity, and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive envi
- ronment.Reinforcing that collaborating together to share our unique perspectives helps us make better decisions, deliver innovative solutions, and pursue our ambitiou
- s goals.A supportive culture, which includes promoting a healthy work-life balance and working f

lexibly.
For more information, please follow the lin

ks below:

ing-for-us

-inclusion

📌 Operations Technician (Milano)
🏢 Liberty Specialty Markets
📍 Milano