The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount.

Minimum one year front of house supervisory experience in a cruise line (shipboard)
Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
Flexibility to manage, focus, direct and encourage a positive, dynamic,



diverse guest services operation by navigating through a changing work environment. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
Should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
Demonstrates a working knowledge to operate all office equipment.
Working knowledge of US cash handling procedures and foreign exchange required.

📌 Assistant Front Desk Manager (Milano)
🏢 Royal Caribbean Group
📍 Milano