Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview

We are looking for an After Sales Zone Manager t o ensure the achievement of technical and commercial targets (customer satisfaction), optimizing both process and sell-out actions, by the Authorized repairers

Your Responsibilities

- Workshop Loyalty: set-up of the sales purchasing target per workshop, constant alignment with Parts ZM and Hub Sales Manager to define commercial policies and animation, definition of action plans and follow up
- Service Marketing activities: definition of the marketing plan at workshop level through the tools and resources made available by PSA: Marketing portal, ATL and BTL plans, POS materials, CRM activities
- Ensure and track service quality, customer satisfaction & Stellantis standards compliance




- Monitor CSI & IACS KPIs and share the action plans with Service Manager
- Share Quality results linked with the remuneration policy
- Manage technical & warranty KPIs including recall campaigns follow up
- Monitor Warranty KPIs and definition of an action plan
- Monitor Technical skills and training follow up
- Manage & track the workshops loyalty, efficiency & business performance
- Workshop KPIs: Saturation - Productivity – Efficiency
- Service contracts animation

Your Qualifications, Skills & Experience

- 5 to 8 years’experience in a similar role within the automotive industry
- Master’s degree in a relevant field
- Strong analysis and sales orientation
- Excellent interpersonal, negotiation and problem-solving skills
- Energy, determination and stress management
- Technical Education and skills on cars world appreciated
- Excellent knowledge of the main applications in the MS Office environment, in particular MS Excel
- Good knowledge of the English and Italian (at least B2).

Our Offer

- Salary range: from 43000€ to 52000 €, that will be defined depending on the level of adherence of the candidate to the job requirements
- Collective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area.

Disclaimer

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability.

Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

By submitting your application, you are accepting our privacy notice:

📌 After Sales Zone Manager (Milano)
🏢 Stellantis
📍 Milano