Experteer Overview In this role you act as the voice of the Customer within the Service Platform, driving Quality and Safety improvements across projects, manufacturing and maintenance. You will foster a strong quality culture, ensure compliance with contractual and regulatory requirements, and lead continuous improvement initiatives. You will coordinate quality activities to align with QCD objectives, manage audits, and support certifications. You will also lead and develop the Platform Quality team, monitor KPIs and drive problem solving to reduce deviations and non‑conformities. This position sits at the heart of delivering reliable mobility solutions and shaping a culture of excellence.
Retribuzione / Benefits Manage customer feedback, surveys and improvement plans to boost satisfaction
Define, implement and monitor Quality and Safety objectives across projects, manufacturing and maintenance
Ensure consistent application of Quality and Safety processes and escalates critical issues
Promote a culture of Quality, Safety and continuous improvement to reduce deviations
Coordinate project quality activities to align with Quality, Cost,



Delivery (QCD) objectives and contractual obligations
Collaborate with Supplier Quality teams to address NCRs and corrective actions
Drive problem-solving initiatives and ensure effective Lessons Learned (REX) processes
Lead internal and customer audits and verify corrective actions
Support achievement and maintenance of external certifications
Lead, coach and develop the Platform Quality team
Monitor Quality KPIs and dashboards for continuous improvement
Responsabilità Master's Degree in Engineering, Business, or related field
Minimum 5 years of experience in Quality Management roles
Fluent English
Knowledge of railway industry, standards and certifications is a plus
Strong knowledge of Quality standards and methodologies (ISO 9001, ISO/TS 22163 IRIS, CMMI, ECM)
Excellent communication, leadership, stakeholder management and problem-solving skills
Ability to operate in complex matrix organizations and manage multiple interfaces

#J-18808-Ljbffr

📌 Quality Manager (Sesto San Giovanni)
🏢 Altro
📍 Sesto San Giovanni