GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSIBILITIES

- Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
- Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
- Support customers providing all type of information, including aftersales product care suggestions;
- Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
- Collect and update client data,



in accordance with privacy policy and company procedures;
- Play an active role in customers’ events and animations whenever needed;
- Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

- Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus;
- Fluency in Italian and English. A third language will be considered an advantage;
- Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
- Proficient with Excel / IT tools;
- Willing to work temporarily. The fixed-term contract is estimated to cover six or seven months with expected full-time working hours;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

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📌 Sales Associate Temporary - Boutique Firenze
🏢 Hermès
📍 Firenze