Job Title

Middle Solution Expert – Full Time On Site

Responsibilities

- Define and maintain target architecture for WFM (Field Service Management) and GIS platforms in line with Group architectural guidelines.
- Conduct architectural reviews for development and integration projects, identify technical debt and remediation priorities.
- Govern integrations between Operations systems (NextGen Platform FSM / OverIT) and core Group systems (SAP S/4HANA, Salesforce, TIBCO, Customer Portal).
- Define reusable integration patterns (API‑first, event‑driven) with the API & Integration Gateway team.
- Act as technical‑functional end‑to‑end reference for the FSM platform adopted by the Group (OverIT NextGen Platform / NETA), evaluating product capabilities and future evolution.
- Reengineer Field Service operational processes: deployment planning, emergency response, periodic & exceptional maintenance, arrears management.
- Support evolution of FSM platform toward AI‑driven scheduling and dispatching.
- Preserve architecture for GIS platforms supporting gas network asset management; define technical requirements for bidirectional integration between GIS (ESRI ArcGIS, QGIS) and EAM/FSM/SAP platforms.
- Collaborate with Asset Management and Network Operations to translate spatial analysis needs into concrete application solutions.
- Identify and qualify automation opportunities in Operations using agentic solutions (LLM‑based agents, intelligent RPA, multi‑step orchestration).
- Design and supervise proof‑of‑concept agentic pilots for high value use cases (automatic triage of interventions, predictive failure analysis, automated technical documentation).
- Contribute to the Group’s AI adoption framework, focusing on agent integration with existing application systems via API and MCP.
- Provide technical leadership to teams of Business Analysts and Developers in transformation initiatives,



ensuring quality deliverables and deadline compliance.
- Interface with business and IT stakeholders at the Group level for requirements gathering, architectural validation, and expectation management.
- Support vendor and software product evaluation for WFM/GIS in the selection process.

Required Qualifications

- 4–6 years of experience in technical‑functional roles on complex enterprise systems.
- Proven experience on at least one enterprise WFM/FSM platform (OverIT NextGen/NETA, IFS FSM, Oracle Field Service Cloud, SAP FSM, or equivalent) with product architectural analysis ability.
- Direct knowledge of the Utilities domain (Gas, Water, Electrical Energy) covering operational processes, network operator organization, and basic sector regulations.
- Experience with GIS or EAM projects featuring spatial components: understanding of geographical data models, asset network management, and integration with operational systems.
- Strong experience on enterprise integration architectures: REST APIs, asynchronous messaging (ESB/MQ), event‑driven; familiarity with at least one integration middleware (TIBCO, MuleSoft, Boomi, WSO2, or similar).
- Background as a software developer (Java, Python, or equivalent) – essential to assess technical feasibility and liaise with development teams.

Preferred Qualifications

- Knowledge of major GIS platforms (ESRI ArcGIS Enterprise / ArcGIS Online, QGIS, GeoServer) and spatial data formats (GeoJSON, Shapefile, WFS/WMS).
- Familiarity with spatial databases (PostGIS, Oracle Spatial)



and network‑topology concepts for distribution networks.
- Hands‑on experience with generative AI solutions applied to business processes: prompt design, agent orchestration (LangChain, AutoGen, CrewAI, or similar), and LLM API integration.
- Knowledge of SAP S/4HANA and Salesforce as surrounding systems for integration purposes (functional expertise not required).
- Relevant certifications: Scrum Master / SAFe, cloud platform certifications (AWS / Azure), vendor certifications on FSM or GIS platforms.
- Proficiency in Italian and English (minimum B2, C1 preferred). Ability to communicate technical concepts across developers to executives.
- Informal technical leadership and structured problem‑solving oriented toward results on high‑complexity, multi‑stakeholder contexts.
- Curiosity and autonomous learning of emerging technologies, especially AI/ML applied to operational technology.

Location

Milano / Torino, Italy (Onsite)

Compensation & Benefits

- Permanent contract, 7th–8th level of CCNL Gas Water.
- Base gross annual salary between €45,000 – €55,000, paid in 14 monthly installments.
- Production incentive premio linked to predetermined and measurable business objectives (e.g., safety, service quality, operational performance), convertible into welfare services.
- Meal vouchers: €12 per day in presence, €7 per day in remote work.
- Company welfare, up to 10 days of remote work per month.
- Stock plan allocation based on corporate criteria upon onboarding.

Equal Opportunity Employer

Italgas guarantees equality of treatment and remuneration for work of equal value to all people, regardless of gender, gender identity, age, disability, background or orientation, in compliance with current legislation and company policies. Compensation policies are based on transparent, objective and non‑discriminatory criteria.

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📌 MIDDLE Solution Expert at Italgas (Torino)
🏢 Italgas
📍 Torino