- ities:
Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity
- issues.Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user
- devices.Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware repla
- cements.Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote ass
- istance.Administered approved software installations, updates, and security patching in coordination with IT p
- olicies.Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN
- clients.Ensured compliance with security protocols, antivirus monitoring, and desktop policy enfr




- rcement.Offered VIP support and acted as the primary onsite contact during critical escalations or
- outages.Supported printers, scanners, and peripheral devices, including troubleshooting and routine main
- tenance.Assisted with Active Directory tasks, basic user account management, and smart hands
- support.Maintained documentation of incident resolution, hardware inventory, and technical guides for internal re
- ference.Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device h
- andling.Followed ITIL practices for incident, problem, and service request management in corporate envir

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📌 Information Technology Support Specialist (Padova)
🏢 Sharp Brains
📍 Padova