Take Your Customer Service Career to the Next Level!
Are you passionate about helping people and creating positive
customer experiences? Join a dynamic international team as a
Customer Specialist Representative and play an important role in
supporting customers, solving problems, and ensuring a smooth and
satisfying experience at every interaction. Role Overview: As a
Customer Specialist , you will be the first point of contact for
customers, providing professional and personalized assistance with
inquiries, orders, accounts, products, services, and general
support requests. Through phone, email, chat, and other digital
channels, you will identify customer needs, provide effective
solutions, and ensure a positive experience from start to finish.
Key Responsibilities: Provide friendly and professional customer
support through phone, email, chat, and other communication
channels. Assist customers with general inquiries, orders,
deliveries, accounts, payments, products, and services. Understand
customer needs and provide accurate, clear, and helpful
information. Resolve questions, concerns, and complaints
efficiently while maintaining a positive and customer-focused
approach. Guide customers through processes, platforms, products,
or services when assistance is needed. Accurately document customer
interactions, requests,



and resolutions in internal systems.
Collaborate with internal teams to ensure timely issue resolution
and a seamless customer experience. Identify recurring customer
concerns and share feedback that may help improve processes and
service quality. Maintain up-to-date knowledge of company products,
services, procedures, and policies through continuous training.
Requirements: Language Skills: Fluent in Italian (C1/C2 level) and
English (B2 level) Eligibility: EU citizenship or valid Portuguese
residency card Skills: Strong analytical, creative, and
communication abilities Mindset: Professional, detail-oriented,
proactive, and eager to learn and grow in the Travel field Why Join
Us: Competitive Salary: We offer attractive compensation that
reflects your skills and experience, recognising and rewarding your
contributions Meal Allowance : Enjoy a meal allowance to keep you
energised during working hours Health and Life Insurance : Vantaggi
from comprehensive coverage to support your well-being. Relocation
Package : Receive support if relocating to ensure a smooth
transition Onsite Work: Engage and grow in a collaborative office
environment Ready to take on this exciting opportunity? Apply
today, and let’s connect!

📌 Italian Customer Specialist in Lisbon | RelocationPackage (Città metropolitana di Roma Capitale)
🏢 Cross Border Talents
📍 Città metropolitana di Roma Capitale