About The Role

We are seeking enthusiastic, customer-focused individuals to join our Social Media Customer Care team starting in July & August. In this role, you will assist customers through social media and other digital communication channels, delivering outstanding support and ensuring a positive customer experience.

Your Responsibilities

- Respond promptly to customer inquiries received through social media platforms and digital channels.
- Provide accurate information and resolve customer concerns efficiently.
- Handle complaints professionally and _escalate_ more complex issues when appropriate.
- Communicate with empathy, professionalism, and a customer-first approach.
- Follow company policies and quality standards in every interaction.
- Achieve individual productivity and performance goals.

What We're Looking For

- Fluency in Italian, both written and spoken.
- English proficiency at an intermediate level (B1/B2).
- Typing speed of at least 20 words per minute.
- Excellent communication and problem-solving abilities.
- Strong customer service orientation and the ability to thrive in a fast-paced environment.
- Basic computer skills and familiarity with social media platforms.





Employment Details

- Initial 12-month contract with the possibility of renewal.
- Full-time position (40 hours per week), working 8-hour shifts on a rotating schedule.
- Flight ticket reimbursement in accordance with company policy.
- Comprehensive health insurance coverage.
- Complimentary Portuguese language classes.

Salary & Benefits

Without Company Accommodation

- Monthly Base Salary: €1,366.17
- Performance Bonus: Details provided during the recruitment process

With Company Accommodation

- Monthly Base Salary: €1,040.68
- Performance Premio: Details provided during the recruitment process

Why Join Us?

- Work in a diverse and international environment.
- Receive comprehensive on-boarding and professional training.
- Access career growth and development opportunities.
- Benefit from relocation assistance and support with settling in.
- Enjoy stable employment with the opportunity to renew your contract.

If you're fluent in Italian and enjoy helping customers through digital communication channels, we'd love to hear from you.

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📌 Social Media Advisor – Italian Market Lisbon w/ Relocation & Accommodation (Napoli)
🏢 Tavrion Dynamics
📍 Napoli