Your Role As an Italian Customer Support & Sales Representative, you will deliver exceptional customer experiences while supporting sales initiatives and ensuring efficient case resolution. You will move to Lisbon or Porto, in Portugal, as part of the role, with an excellent relocation package. Key Responsibilities

Verifichi che le sue competenze e la sua esperienza corrispondano ai requisiti di questo ruolo, quindi si candidi con il suo CV qui sotto.

Handle incoming customer inquiries via phone, email, and chat

Deliver high-quality customer support for: Deliveries Warranties Refunds Order-related questions Provide inbound sales support by promoting products and identifying opportunities to increase customer value

Manage customer orders and requests, ensuring all information is accurately recorded in CRM systems

Proactively update customers on case progress and resolutions to maximize satisfaction Resolve customer issues efficiently while meeting established Service Level Agreements (SLAs)

Collaborate with internal teams to deliver a seamless customer experience

Contribute to quarterly sales targets while maintaining outstanding service quality Your Qualifications We're looking for someone who has:

Native or fluent Italian (C1–C2 level)





Good command of English

Excellent communication and interpersonal skills

A customer-focused and solution-oriented mindset

Strong problem-solving abilities and the capacity to perform under pressure Empathy, patience, and professionalism when handling customer concerns

Strong attention to detail and excellent follow-up skills

Confidence using multiple systems, tools, and CRM platforms Previous customer service experience (preferred)

Previous sales experience (a plus, but not required) Ability to multitask in a fast-paced environment

What We Offer xlwpduy

Location On-site position in Lisbon or Porto, Portugal Permanent accommodation as part of your package, and flight cost reimbursement

Benefits & Career Growth

Paid training and structured onboarding

Multicultural workplace with colleagues from 89+ nationalities

Dynamic, youthful company culture with genuine career development opportunities

International work environment supporting leading global brands in: Technology E-commerce Telecommunications Financial Services

Dedicated support from Workster throughout the recruitment process

📌 Italian-speaking customer support specialist | relocate to portugal (Roma)
🏢 Workster
📍 Roma