The Service Engineer (Technical Support & Operations) is responsible for the implementation, delivery, maintenance, and optimization of Endian solutions for partners and customers.
La preghiamo di verificare di possedere il livello di esperienza e le qualifiche adeguate leggendo la panoramica completa di questa occasione qui sotto.
They ensure that every deployed system operates securely, reliably, and efficiently, serving as a key technical point of contact during service operations and maintenance.
This role requires a hands-on, proactive, and customer-focused approach , ensuring service continuity, partner satisfaction, and operational excellence.

Responsibilities

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- Install, configure, integrate, and maintain Endian products and services

- Ensure system uptime, availability, backups, patching, and proactive monitoring

- Diagnose and resolve technical issues with a focus on root cause analysis, prevention, and continuous improvement

- Collaborate with internal teams to ensure service quality and consistency

- Document technical activities and maintain clear, structured communication with partners and internal teams

- Identify optimization and automation opportunities and contribute to process improvement

- Conduct or participate in partner and customer meetings, training sessions, and service reviews to ensure correct adoption and effective use of the Endian platform

- Knowledge of Linux system administration and networking fundamentals (TCP/IP, routing, VLANs, VPNs)

- Understanding of cybersecurity concepts (firewalls, ZTNA, IDS/IPS, threat prevention)





- Experience with virtualization and container technologies (VMware, Proxmox, Docker, or similar)

- Familiarity with monitoring and troubleshooting tools (Zabbix, PRTG, Nagios)

- Basic scripting and automation skills (e.g., Bash, Python, Ansible)

- Experience with IT service management tools (Jira, Confluence, or equivalent)

- Knowledge of ITIL best practices and ISO 27001 principles for IT service management and information security

- Ability to coordinate across technical teams and collaborate cross-functionally to resolve issues and improve services

- Excellent communication, documentation, and customer interaction skills

- Excellent command of English and Italian (German is a plus)

- Teamwork and collaboration mindset

- Accuracy, accountability, and reliability

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- Flexibility and autonomy in problem-solving

- Analytical and solution-oriented thinking

- Adaptability in dynamic and fast-changing environments

- Passion for technology and curiosity for innovation

- Out-of-the-box thinking and proactive attitude

What we offer

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- Agile structured, easy-going, distributed multi-national, multi-language organization

- Workplace which is never boring and allows the possibility to evolve professionally

- Possibility and encouragement to take a part on development of the company

- Flexible working location and hours

- Snacks and drinks at the office, lunch contributionA workplace that values innovation, collaboration, and continuous learning

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📌 Services Engineer (Bolzano)
🏢 Endian
📍 Bolzano