If you speak Italian and want a role that mixes
flexibility, modern tools and real customer interaction, this one's
for you. You'll support a global brand from the comfort of your
home in Greece, helping customers with product questions,
troubleshooting, replacements and general guidance across multiple
channels. What you'll do Handle customer interactions via email,
live chat, social media and outbound calls Become a product
specialist and help users with troubleshooting, replacements and
usage questions Perform age verification when needed Make outbound
calls to register product consumption and boost engagement Work
with a full ecosystem of internal tools (BMS, Zimbra, Teams,
Infinity, Zendesk and more) Support customers who purchased
innovative products and need guidance or updates What we're looking
for Italian C1 or native English B2 for training and internal
communication Strong written communication — clear, concise,




professional Ability to multitask across channels and tools Typing
speed of 25 wpm or more Comfort working with products in the
tobacco/smoking-related industry Previous experience is a plus, but
not mandatory What you get Work at Home (WaHa) model for the
Italian market Monday to Friday schedule, with occasional weekend
shifts Rotating shifts between 09:00 and 21:00 2–3 day nesting
period to get you comfortable A learning curve of 60–90 days to
become fully confident KPIs that are clear and transparent: CSAT,
AHT, SLA, AR, FCR, QA A role where you actually grow — mastering
tools, channels and customer engagement If you're an Italian
speaker living in Greece and want a flexible, modern role with real
customer interaction, send your CV to:
[email protected]

📌 Italian-speaking Customer Expert – Work from Home(Greece) (Città metropolitana di Roma Capitale)
🏢 avec
📍 Città metropolitana di Roma Capitale