Customer Success Specialist As a Customer Success Specialist, you'll act as an Account Manager focused on guiding customers from onboarding to renewal, including upsells. Key Responsibilities Become an expert on Lexroom and a product specialist, guiding customers from onboarding to renewal, including upsells. Manage the entire funnel for existing business, conducting checkpoints, interviews, and upsell activities. Work closely with customers to gather feedback, ensuring their needs are met and they are satisfied with the product; serve as the mainpointof contact. Prepare dashboards, monitor KPIs, collaborate with internal teams (e.G., product development, marketing), and share useful insights and ideas on defining processes. Qualifications0-1 year of experience in sales, operations, or customer?facing roles.



Familiarity with sales support tools such as Hub Spot, Notion, etc. Eager to learn, challenge yourself, and join a rapidly growing startup. Optional: Law degree. Fluency in Italian and English. Benefits Hybrid work: flexibility to balance remote work with in?person collaboration at our Milan HQ. Health insurance: comprehensive coverage. Meal vouchers. Performance bonuses tied to measurable results. Team retreats & off?sites. Compensation Annual salary range €30,000 – €40,000 OTE.
Equity package aligned with company growth.
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📌 Customer Success Manager - €30.000 - €40.000 A Year (Italia)
🏢 Lexroom
📍 Italia