pZadig Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig Voltaire is the embodiment of a new luxury. /ppA chic and relaxed luxury. /ppbr / /ppTo see the current collection: /ppbr / /ppstrongPurpose of the role: /strong /ppbr / /ppThe role of Assistant Manager is an essential part of the store function. /ppConnecting and engaging with the ZadigVoltaire customers, supporting the day to day activities of their team and store, and leading the store team performance towards success. /ppbr / /ppWe are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients. /ppbr / /ppYou are a role model in everything you do and you share your knowledge and skills with your colleagues. /ppThe Assistant Manager will welcome and assist customers throughout the entire sales process while supporting coaching their team towards excellence, always focusing on delivering the highest customer experience. /ppAs an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig Voltaire procedures and standards. /ppbr / /ppYou will support the store manager in building a store environment that nurtures creativity and employees development. /ppbr / /ppbr / /ppstrongExpectations of the role : /strong /ppbr / /ppstrongSelling skills: /strong /pulliBe a brand ambassador and embrace the brand Selling Ceremony /liliLead your team by example /liliDrive sales: you coach your team in delivering exceptional and personalised customer experience /liliLead your team towards success through training coaching in order to exceed the store objectives and KPIs /liliYou are constantly present on the shop floor and fully available to look after customers needs /liliBe able to build customer loyalty, understand customer relationship management /liliBe able to communicate efficiently and effectively /liliBe knowledgeable of the collection and the brand iconic pieces /li /ulpbr / /ppstrongLeader skills:



/strong /pulliBe a brand ambassador and embrace the brand Selling Ceremony /liliInspire the team and lead by example /liliSupport the development of the team and store KPIs /liliBe proactive in developing your team skills and brand/product knowledge /liliEnsure you adhere to all organisational aspects to ensure your team works in conditions enabling success /liliBe approachable and a great communicator who can ensure business runs smoothly /li /ulpbr / /ppstrongOperations : /strong /pulliDrive sales: Fully proficient on operating till system, payments and fraudulent transactions /liliFollow company policy and procedures /liliManage the opening and closing procedures for your store and ensure luxurious store environment and standards /liliFully proficient with all operational aspects and procedures, and proactive to learn new processes /liliManage the loss prevention procedure, perform regular inventories and communicate any discrepancies /liliHave an awareness of the loss prevention procedures in store and communicate these to the team /liliPay attention to the security of the team and customers, by respecting health safety guidelines /liliMaintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…) /liliManage the needs of customer including exchanges, credit notes /liliOffer each customer the opportunity to be on the mailing list /liliMaintain the replenishment of bags, boxes etc /liliFollow up stock transfers between stores and manage the faulty items procedure with the support from the manager /liliAnswer calls promptly and efficiently, with a pleasant and welcoming manner /liliExecute the loss prevention procedure and conducts regular inventories /li /ulpbr / /ppstrongCommercial Merchandising : /strong /pulliBe commercial in everything you do ! /liliManage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines /liliManage the VM guidelines implementation and train your team on all VM aspects standards /liliKnow how to adapt the VM guides to the space. /liliEnsure the shop floor and the windows standards are impeccably maintained /liliKnow,



use and communicate the VM tools and guidelines to the team. /li /ulpbr / /ppstrongHuman resources : /strong /pulliSupport the recruitment for the store with the manager /liliTrain and develop the team with a development plan that emphasizes their skills /liliFollow the training progress of the new employees /liliIdentify the team members with growth potential and set up plans to develop their skills /liliCoach and motivate your team by giving them skill targets to achieve /liliCreate a positive and inclusive work atmosphere, motivate and recognize achievements within the team /li /ulpbr / /ppstrongRequired knowledge skills : /strong /pulliDemonstrate strong leadership skills and passion for people development /liliBe a quick learner and good listener /liliYou must have excellent communication organisation skills /liliUnderstands how to deliver and coach luxurious customer experience /liliUnderstand the business KPIs /liliShow passion about the luxury retail and interest in fashion and retail market trends /li /ulpbr / /ppstrongRequired qualities : /strong /pulliLeads by example in all occasions /liliDetails focused! /liliProblem solver! Adapt to new situation, be proactive! /liliGreat people skills, excellent team work skills, be enthusiastic, dynamic! /liliExcellent team work skills /liliPositive and proactive attitude and knowledge of motivating a team /liliSense of the responsibilities and of the priorities of the store /liliBe eager to learn, develop yourself and others. /li /ulpbr / /ppemPersonal data /em /ppbr / /ppemIf we receive your application, the information collected will be processed by Zadig Voltaire for the purposes of managing the recruitment process. /em /ppemThis processing is based on the performance of pre-contractual measures. Your personal data will be retained for a period of two years from the end of the recruitment process. It will only be shared with internal teams and any service providers involved in the recruitment process. /em /ppemYou may access your personal data, have it rectified, request its erasure, or exercise your right to restrict the processing of your data. To exercise these rights or for any questions regarding the processing of your data, you may contact our Data Protection Officer: Finally, if, after contacting us, you feel that your rights have not been respected, you may lodge a complaint with the relevant data protection authority. /em /p

📌 Assistant Store Manager (W/M) - Milano
🏢 Zadig&Voltaire
📍 Milano