ppFrom day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,500 qualified therapists and more than 10 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives. /ph3The Essentials /h3pSENIORITY: Mid-Levelbr/LANGUAGES: Italian, Englishbr/LOCATION: Milanbr/SALARY RANGE: EUR 30,000 - 40,000 in line with our commitment to transparent and equitable compensation practices /ph3What You’ll Do /h3ullipOversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth /p /lilipOwn the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling /p /lilipBuild insightful dashboards to monitor the efficiency and effectiveness of our acquisition and onboarding funnel, identifying bottlenecks, drop-offs, and opportunities for improvement /p /lilipProvide teams with the right tools and operating mechanisms to streamline their workflows and enable more effective ways of working /p /lilipOversee and continuously improve the clinical acquisition and onboarding processes and team organization, ensuring a high-quality and consistent experience /p /lilipAct as the cross-team integration point of reference for new strategic streams of work across the company into the acquisition and onboarding processes /p /lilipRedesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs /p /li /ulh3Must-have /h3ulli3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups) /liliProved hands‑on experience with process automation AI‑based /liliStrong analytical mindset:



comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution /liliExperience working in fast-paced, high-variability operational environments. /liliStrong familiarity with operational metrics, SLAs, and structured workflows. /liliProven experience coordinating cross-functional stakeholders /liliStrong problem-solving skills, with a structured approach to root‑cause analysis and continuous improvement. /liliFluency in English. /li /ulpNot everyone checks every box, and that’s okay. If this role inspires you and you’re passionate about making an impact in our mission, we’d love to hear from you. /ph3What we offer /h3h3Desk Here, Desk There /h3pHome or hub? You choose! We’ll support you with a home workstation budget to perfect your setup and up to two coworking sessions a month to connect with your teammates. /ph3Scaling with purpose /h3pStep into a work environment that’s in bconstant motion /b and bever‑evolving /b. Be part of a company that’s on the rise! /ph3Everyone Needs Unobravo /h3pYour mental health matters. Get access to bexclusive discounts on psychotherapy sessions /b with our professionals: your well-being comes first. /ph3Moments That Matter /h3pEnjoy unforgettable bcompany retreats /b, bteam‑building /b experiences, nationwide baperitivo parties /b and more. Because we love celebrating milestones together! /ph3Free Online Language Training /h3pWe speak your language, and want you to speak ours! Enjoy a bfree membership and conversation courses /b on our language platform to grow personally and professionally.



/ph3Birthday Off /h3pCelebrating the passing of time is also fun at Unobravo! All employees can enjoy a bday off /b on the month of their bbirthday /b. /ph3World Mental Health Day, Our Way /h3pOn World Mental Health Day, we step back together, giving each of us ban additional day off /b to rest, reflect and recharge. /ph3Inclusive Parental Leave /h3pEnjoy bextra days off /b to celebrate the arrival of your little ones. Available for ball parents /b, including biological fathers, same‑sex parents, adoptive, and foster parents. Because every family deserves time to connect. /ph3To Fit in Our Culture /h3pAt Unobravo, what truly connects us isn’t just bwhat we do — it’s how we do it /b. If you’re curious to discover the values and behaviors that guide us every day, take a look at our Culture Page and see what being part of Unobravo really means. /ph3Come as you are /h3pAt Unobravo, everyone is welcome. We value individuality and believe that diverse perspectives make us stronger. /ppWe’re proud to be an equal‑opportunity employer and to provide reasonable accommodations to ensure a fair and accessible hiring process for all. /ppIf you require any support or adjustments during the application or interview process, please let us know, we’ll do our best to make sure you have a positive experience. /ph3Selection Process /h3pEvery application is carefully reviewed by our Talent team. If your profile matches the role, we’ll reach out to schedule an introductory call. Our selection journey may vary depending on the position, but it’s always designed to be clear, engaging, and meaningful. You might be invited to complete a case study and will meet your future manager and key team members along the way, so you can get a real sense of what it’s like to work with us, because finding the right fit goes both ways. And don’t worry! You’ll always have a dedicated point of contact from our Talent team to guide you through each step and make sure you have the best possible experience. /p /p #J-18808-Ljbffr

📌 Operations Specialist - Therapist Acquisition & Onboarding (Milano)
🏢 Unobravo
📍 Milano