p Department: Retail p Place of work: Florence /pp Job Type: Full-time /pp Report to: Store Manager /pp Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. /pp Responsibilities: /pulli Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth /lili Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store /lili Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality /lili Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards /lili Take initiative to maximize all cross-selling opportunities by using every product range available in the store /lili Place the Client first by fostering a welcoming atmosphere,



offering friendly and professional assistance, and addressing all their needs and requests /lili Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities /lili Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony" /lili Adopt and encourage the Omni Channel approach /lili Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors /lili Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols /lili Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary /lili Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere /lili Follow security procedures in the store to ensure safety of Client,



staff and merchandise /lili Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines /lili Assist in the daily management of the store by keeping the understock and stock room tidy and orderly /lili Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented /li /ulp Qualifications: /pulli At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred /lili Ability to work in a fast-paced and dynamic environment /lili Demonstrated skill in establishing enduring relationships with both Client and colleagues /lili Excellent written and verbal communication skills /lili High level of flexibility and ability to problem solve /lili Demonstrated capability to achieve and exceed both individual and store performance targets /lili Team player with interested in actively collaborating with colleagues /lili Familiarity with selling ceremony and Client journey/discovery process could be a plus /lili Strong customer service skills /lili Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays /lili Proficiency in English, any other languages is a plus /li /ulp The base salary range for this position is 25.000€ - 30.000€ based on experience and profile. /pp Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016. /p /p

📌 Client Advisor (Toscana)
🏢 OFFICINA PROFUMO - FARMACEUTICA DI SANTA MARIA NOVELLA
📍 Toscana