ph3Mappa /h3 h3DIRECTOR OF SALES /h3 pLocation: Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy /p pDepartment: Sales Marketing /p pReports to: Director of Sales Marketing /p pPosition Level: Senior Leadership / Number Two in the Department /p pContract type: Permanent, Full-Time /p h3ABOUT BVLGARI HOTEL MILANO /h3 pNestled in the heart of Milan's prestigious Golden Triangle, Bvlgari Hotel Milano stands as the ultimate expression of Italian luxury and craftsmanship. Part of the Bvlgari Hotels Resorts collection ? a joint venture between the iconic Roman jewellery house and Marriott International ? the property embodies the art of living with unrivalled elegance, discretion, and excellence. As a member of our Sales team, you will be an ambassador for these values in every interaction with clients and partners worldwide. /p h3ROLE OVERVIEW /h3 pThe Director of Sales is a pivotal senior leadership position within the Sales Marketing department. Acting as the second leader in the department after the Director of Sales Marketing, this role carries full accountability for driving revenue across all market segments, managing and inspiring a high-performing sales team, and building lasting relationships with the most discerning clients in the world. The successful candidate will be a natural ambassador for the Bvlgari brand ? embodying its values of excellence, artistry, and sophisticated luxury in every client touchpoint. /p h3KEY RESPONSIBILITIES /h3 ul liSupport developing and executing the hotel sales strategy aligned with the hotel's revenue objectives and brand positioning. /li liDrive top-line revenue across all segments including Corporate, Leisure, Groups Events, MICE, and Entertainment. /li liIdentify and capitalise on new business opportunities in domestic and international markets. /li liMonitor market trends, competitive landscape, and client intelligence to adapt strategy proactively. /li liManage and grow a robust pipeline of accounts, ensuring a consistent flow of qualified leads and confirmed business. /li /ul h3Market Segment Expertise /h3 ul liOversee and personally manage key accounts across all relevant market segments: transient corporate, leisure, consortia, luxury travel trade, entertainment, VIP individual, and groups. /li liMaintain deep expertise in the luxury hospitality sales landscape, understanding the specific needs and expectations of ultra-high-net-worth clients and their gatekeepers. /li liBuild and nurture relationships with entertainment industry professionals, talent agencies, production companies, and high-profile event organisers. /li liDevelop strong partnerships with global luxury travel agencies, tour operators, and concierge networks. /li /ul h3Team Leadership Development /h3 ul liLead, mentor, and motivate the sales team, fostering a culture of excellence, accountability, and continuous improvement. /li liSet individual and team performance goals; conduct account reviews and provide actionable coaching. /li liCollaborate cross-functionally with Revenue Management, Marketing, Food Beverage, and Operations to ensure a seamless client experience. /li liDeputise for the Director of Sales Marketing in their absence, representing the department at senior level. /li /ul h3Client Relationship Management /h3 ul liServe as a senior point of contact for top-tier accounts and VIP clients, providing a personalised, white-glove service experience. /li liAttend and represent Bvlgari Hotel Milano at key industry events, trade shows, roadshows, and client entertainment occasions globally.



/li liMaintain an active and visible presence within the luxury hospitality and lifestyle communities. /li liAct as a true brand ambassador ? curating every client interaction to reflect Bvlgari's ethos of beauty, heritage, and Italian excellence. /li /ul h3Reporting Analytics /h3 ul liProduce accurate and insightful sales reports, forecasts, and performance analyses for the Director of Sales Marketing and General Management. /li liMonitor KPIs including revenue by segment, account production, conversion rates, and market share. /li liMaintain data integrity and leverage data-driven insights to optimise sales efforts. /li /ul h3REQUIREMENTS QUALIFICATIONS /h3 ul liMinimum 7 years of progressive sales experience within luxury 5-star or ultra-luxury hospitality, with at least 3 years in a senior sales leadership role. /li liProven track record of success across all key market segments: corporate transient, leisure, groups, MICE, entertainment, and luxury travel trade. /li liDemonstrated ability to generate, manage, and convert significant revenue across multiple international markets. /li liExperience working within globally recognised luxury hotel brands or independent ultra-luxury properties. /li liA strong existing network of contacts across the corporate, entertainment, and luxury travel sectors is highly desirable. /li /ul h3Skills Competencies /h3 ul liExceptional commercial acumen with a strategic mindset and a proactive, results-driven approach. /li liNatural leadership presence ? inspiring, empowering, and holding teams to the highest standards. /li liOutstanding interpersonal and relationship-building skills; able to connect authentically with diverse clients, from C-suite executives to creative industry leaders. /li liHighly organised, detail-oriented, and able to manage multiple priorities in a fast-paced luxury environment. /li liProficiency in hotel PMS, CRM systems (e.g., Salesforce), and revenue management tools. /li liStrong negotiation skills balanced with a collaborative, solutions-oriented attitude. /li liPresentation skills of the highest calibre ? confident, polished, and persuasive. /li /ul h3Language Requirements /h3 ul liFluent English is mandatory (spoken and written to a professional standard). /li liItalian is a significant advantage given the Milan location and client base. /li liAdditional languages (, Arabic, Mandarin, Russian, German ) are considered a strong plus. /li /ul h3Personal Attributes /h3 ul liA genuine passion for luxury, Italian culture, design, and the art of hospitality. /li liNaturally proactive ? anticipates market shifts and client needs before they arise. /li liTeam-oriented and collaborative; leads by example and elevates those around them. /li liImpeccably presented, with a sophisticated personal style. /li liEmotionally intelligent ? able to navigate complex client relationships and internal dynamics with grace and discretion. /li liEntrepreneurial spirit: treats the hotel's business as their own, always seeking opportunities to grow and improve. /li liResilient and adaptable; thrives under pressure and embraces challenges as opportunities. /li liHigh level of integrity and professional ethics. /li /ul h3Education /h3 ul liBachelor's degree in Hospitality Management,



Business Administration, Marketing, or a related field. /li liA Master's degree or postgraduate qualification in Hospitality, Business, or Luxury Management is a plus. /li liOngoing professional development in sales, leadership, or luxury brand management is valued. /li /ul h3WHAT WE OFFER /h3 ul liAn exceptional opportunity to represent one of the world's most prestigious luxury hotel brands. /li liA senior leadership role with genuine impact and visibility at the highest levels of the organisation. /li liCompetitive remuneration package including performance-based incentive. /li liAccess to Marriott International's global benefits and career development framework. /li liA dynamic, creative, and culturally rich working environment in the heart of Milan. /li /ul pAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. /p pWe actively foster an environment where the unique backgrounds of our associates are valued and celebrated. /p pOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. /p pWe are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. /p pDeveloped in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels Resorts are located in major cosmopolitan cities and luxury resort destinations. /p pJoin our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. /p pIn joining Bulgari Hotels Resorts, you join a portfolio of brands with Marriott International. /p pBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. /p pArmani Hotel Milano? A five-star luxury hotel that embodies sophisticated elegance with its minimalist design. Nestled in the heart of Milan's fashion district, the hotel offers an unparalleled blend of comfort and style, featuring refined dining, a serene spa, and bespoke service tailored to each guest's needs. /p h3MAIN RESPONSIBILITIES /h3 ul liServe as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests. /li liWelcome and manage all walk-in guests efficiently and professionally. /li liSupport the Supervisors and Managers with administrative tasks as required. /li liRun operational reports and promptly communicate any discrepancies to relevant departments. /li liStay up to date with expected arrivals and departures to ensure seamless guest experiences. /li liMaintain positive guest and colleague interactions, fostering a collaborative work environment. /li liBuild and maintain strong guest relationships to enhance their stay. /li liCollaborate effectively with other departments in the spirit of teamwork. /li liPrepare daily, weekly, and monthly reports, including storage control reports. /li liUphold and promote Armani's Values and Culture Characteristics. /li liEnsure punctuality and adherence to hotel service standards at all times. /li liHandle guest inquiries both in person and over the phone with professionalism. /li liRespond appropriately to emergencies and follow hotel safety procedures. /li liManage incoming and outgoing calls, including local, national, and international calls. /li liProcess guest payments and maintain accurate cash handling procedures. /li liStay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests. /li /ul /p #J-18808-Ljbffr

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