ph3Company Description /h3 pbMAMA? /b /p pFounded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med),bMama Shelter /bis a creator of living spaces and a daily director! /p pThese are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. /p pMore than just rooms and restaurants, Mama Shelter is a dynamic, a vibe:bthey are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy /b. /p pWhatever your role, we're all here to make the customer experience as unforgettable as possible. /p pOur mission:bto bring little moments of happiness to people /b. /p pOur growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. /p pMama Shelter is part ofbEnnismore /b, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture withbAccor /b, founded in 2021. /p pOur commitment to diversity and inclusion: /p pMama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. /p h3Job Description /h3 h3THEMISSION? /h3 ul liOur customers andour Front Officeteam arein good handswith you. /li liJust like Mama, you ensure that each welcome andinteractions arepersonalized and warm, not just at the beginning, but maintained at all times of the day. /li liYou coach and supervise the team.



You are responsibleforthe smooth progress of the shiftthrough excellent preparation and distribution of tasks. /li liYou control the cash registers and also verifyall ofthe existing accounts. /li liYou respond directly to customer requests and complaints. /li liInvolved in the marketing of Mama services, youliketo promoteour shop (sale and merchandising of products), the restaurantand our events. /li liTrue coordinator of the Front Office Manager and their assistant, whom you take over for intheir absence, you report and communicate all information at the end of each shift. /li liThe customer experience must be perfect and youare the guarantor. /li /ul h3Qualifications /h3 ul liDetail isimportant toyou,nothing goes missing thanks to your anticipation! /li liYou are a diplomat and know how tomakethelink between your superior and your team. /li liYouteachyour team how toupsell, without turning into the Wolf of Wall Street. /li liConfidentiality is important to you: what happens at Mama stays inMama. /li liTeam spiritis your strength, like the “Gladiators in suits” with Olivia Pope. /li liYou know how tooptimizesales and occupancy: 100% OBJECTIVE! /li liYou were the one who included the new kid in the group at the start of the school year! /li liTrue teacher, you like totransmityour knowledge and develop the young Padawans into Jedi. /li /ul pbYOUR LITTLEEXTRAS: /b /p ul liForyouThe Shining is not only a horror movie butabove all, a film about a hotel. /li liYour leadership is natural effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you. /li liYouhavea great experienceon the PMS “Protel” or “Opera”. /li liJust like Michael Scofield, you can betattooed and not scare away the children. /li /ul /p #J-18808-Ljbffr

📌 Front Office Supervisor / Shift Leader (M/F/NB) (Como)
🏢 Accor Hotels
📍 Como