**Who we are looking for?** We are seeking for a talented and highly motivated **Junior IT Desktop Analyst - Trainee **to support the Corporate ICT Manager at our Corporate Office in Milan. You will deal with Level 1 Helpdesk requests and develop Power Apps. A brief experience within Service Delivery is preferred. The ideal joiner provides: - Demonstrable knowledge of MS Office 365 apps, Windows 10, Office 365 Services & Microsoft Active Directory.
- Must ensure that all helpdesk calls are responded to in a professional manner;
- Must ensure that all helpdesk calls are recorded properly, prioritised and dealt with in a timely manner, according to Savills KPI and SLA.
- Good communicator. Able to discuss solutions, requirements, and risks.
- Ability to develop tools within PowerBI and Power Apps environment.
- Italian language proficiency is required (at least C1 level); English language knowledge is also required (at least B1).
- A short experience in providing Helpdesk support, while developing Power Apps and while using PowerBI. **What you will be responsible for?** As **Junior IT Desktop Analyst - Trainee** at Savills you will be responsible for: - Provide 1st level desktop support for local office.
- Provide 1st level remote desktop support for remote working employees.
- Log, respond and monitor all help desk requests.
- Monitor key back-office services for effective and continual delivery.
- Develop PowerBI and Power Apps.
- Knowledge in Excel, PowerPoint and preferably SCCM.




- Ensure effective monitoring of back-office services: O365, CRM, central data storage, web access (OWA and intranet) and local network.
- Provide support for cloud services such as O365, Dynamics365, PowerBI, PowerApps.
- Develop PowerBI and PowerApps.
- Help maintain desktop builds/configurations.
- Help maintain and support phone system.
- Identify common trends and escalate as appropriate. **What skills do we consider essential in this role?**
- Being a constant learner.
- Diplomatic and confident with an ethical and strong integrity.
- Detail oriented, goals driven able to multi-task working.
- Effective in prioritising, working under pressure and meeting deadlines.
- Mature attitude when dealing with staff under pressure, to deliver results in a highly driven environment.
- Ability to take responsibility and work autonomously.
- Calm, considerate and have experience within a busy environment.
- Excellent communicator, both verbally and written. **What** **we offer?**
- A role in a top listed multinational Real Estate advisory company.
- Working and growing in a professional, inclusive, supportive work-environment.
- Experiencing a company culture that rewards high performance and nurtures talent.
- Proposal of collaboration: intership. **Job Type**: Internship
Contract length: 6 months **Experience**: - Power Apps: 1 year (preferred) **Language**: - Italian (required)
- English (preferred)

📌 Junior IT Desktop Analyst - Trainee (Milano)
🏢 Savills Italy
📍 Milano