pstrongWe#39;re growing and we need you. /strong /ppbr / /ppStreet Smash Burgers is looking for astrong Customer Experience Quality Excellence Specialist /strongfor our office in Milan. This isn#39;t your usual customer experience job. Here you#39;ll build the foundations of how Street delights its guests in Italy: quality standards across stores, customer feedback and reviews, service consistency as new locations open one after another. You#39;ll work closely with Headquarters and with AI and automation tools in your daily work (yes, in customer experience too). A bit of everything. And that#39;s how we like it. /ppbr / /ppstrongKey Responsibilities: /strong /pulliConduct regular Customer Experience Quality Excellence audits across all restaurants. /liliEnsure consistent execution of the Street Smash customer experience and brand standards. /liliEvaluate food quality, presentation and consistency. /liliAssess cleanliness, maintenance, lighting, music, temperature, scent and overall restaurant ambience. /liliReview employee appearance, hospitality, service standards and guest interactions. /liliEnsure visual merchandising, branding, furniture and restaurant aesthetics meet company standards. /liliIdentify opportunities to elevate the overall customer experience and brand perception. /liliPrepare detailed audit reports with photos, recommendations and action plans.



/liliFollow up to verify implementation of corrective actions. /liliCollaborate closely with Operations to improve execution while maintaining independent quality assessments. /liliMonitor customer feedback, online reviews and recurring quality trends. /liliSupport the continuous improvement of brand standards, SOPs and audit checklists. /liliTravel regularly to restaurants across Europe. /li /ulpbr / /ppstrongKey Requirements: /strong /pulli2+ years of experience in Customer Experience, Hospitality, Premium Retail, Brand Standards, Quality Excellence or Multi-site Operations. /liliStrong aesthetic judgment and exceptional attention to detail. /liliPassion for hospitality, customer experience and premium brands. /liliAbility to identify improvement opportunities and translate them into clear, actionable feedback. /liliExcellent communication, organization and reporting skills. /liliFluent English and Italian (Spanish or Portuguese is a plus). /liliComfortable travelling frequently across Europe. /liliSelf-motivated, proactive and able to work independently in a fast-growing international company /li /ulpbr / /ppstrongWhat we offer /strong /pulliA role in a structured, growing company. /liliThe chance to help build the Customer Experience department structure in Italy. /liliA real growth path. /liliA dynamic, results-oriented environment. /li /ul

📌 Customer Experience & Quality Excellence Specialist (Torino)
🏢 Street Smash Burgers
📍 Torino