ph3Company Overview /h3pAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. /ph3Department Overview /h3pCustomer Support Manager for UN and Global Accounts /ph3Job Description /h3pThe Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products. The CSM manages government contracts with responsibility for successful delivery of Service products for Local government customers. Manages the relations with external partners responsible for delivering Service products to customers. Responsible for contract renewals, proposals, accurate forecasting, development of Statements of Work, and meeting PL and receivables goals; overseeing contract PL performance including meeting Service billing and cost performance goals. Responsible for marketing sophisticated / integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect Sales teams. The CSM is responsible for the development of service account plans and profiles, goals and strategies within assigned accounts.



Major emphasis includes developing customer relationships that will position Motorola for Service growth throughout the designated customer base. Must be willing to travel throughout the designated region. /ph3Basic Requirements /h3ulliInterpersonal Communication Skills: High attention to detail with strong interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders. /liliFinancial Acumen: Strong financial management skills to monitor revenue streams, track billing and cost performance, and meet assigned PL and receivables targets. /liliPre-Sales Experience: Required background supporting pre-sales activities and collaborating closely with sales teams to drive business objectives and growth. /liliContract Account Management: Demonstrated ability to manage government service contracts, develop Statements of Work (SOW), handle contract renewals, and create strategic service account plans. /liliRegional Global Perspective: Broad perspective capable of supporting accounts across Italy, France, and Greece, in addition to UN accounts. /liliMobility Travel: Ability and willingness to travel globally 30% to 50% of the time. /li /ulh3Technical Background (Preferred)



/h3pA technical background is considered a plus, though it is not strictly mandatory. /ppTarget Base Salary Range: €55,000 - €65,000 EUR /ppTravel Requirements 25-50% /ppRelocation Provided None /ppPosition Type Experienced Referral Payment Plan /ppCompany Motorola Solutions Italia SRL /ppMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. /ppWe are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. /ph3MOTOROLA SOLUTIONS OVERVIEW /h3pAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Learn more at /p /p #J-18808-Ljbffr

📌 Customer Support Manager for United Nations and Global Accounts (Milano)
🏢 Motorola Solutions
📍 Milano