**Who we are**: The Customer Success Specialist (CSS) role is a critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization. **What You’ll Do**:
This highly technical role supports customers with adoption challenges across the security architecture, specifically with the following Solution Domains: - Integrated Security Operations
- Cloud & Network Security
- Zero Trust Network Access Experience with integrating Cisco’s security products is essential. **Key Responsibilities**: - ** Customer Engagement**: Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share standard processes, and drive software adoption and business value.
- ** Risk Management**: Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
- ** Collaboration**: Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
- ** Product Feedback** **and Advocacy**: Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
- ** Strategic Advice and Adoption Journey**: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges. **Who You Are**: - ** Technical Expert**: Possesses deep technical knowledge with a focus on connecting Cisco solutions to customer use cases,



continuously learning new technologies and standard processes.
- ** Customer-Centric Attitude**: Proactively understands customer needs and drives decisions to enhance customer value and satisfaction.
- ** Cross-Team Collaborator**: Works seamlessly across internal and external teams to encourage technical implementation decisions, operating effectively in both remote and face-to-face environments.
- ** Business Acumen**: Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals.
- ** Results Oriented**: Demonstrates proven execution ability with relevant technologies, driving successful customer outcomes.
- ** Effective Communicator**: Delivers complex information clearly and convincingly to diverse audiences, with the ability to engage both technical architects and C-level executives, ensuring understanding and alignment. **Minimum Required Experience**: - 7+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to the security domain
- Expert-level technical knowledge a must for: - Zero Trust Network Access
- Secure Firewall and Cloud Security
- SecOps
- Minimum two of the following Cisco Security Suites: - Breach Protection Suite or
- User Protection Suite
- Cloud Protection Suite
- Fluently bilingual (Speaking and Writing)



in Italian and English.
- Delivered consultative sessions, interactive technical presentations, and collaborating on quarterly business reviews (QBRs).
- Conducted product and solution demos to drive product adoption with a solid understanding of software licensing models and running competitive SWOT analyses. **Desired Qualifications**: - Expert-level knowledge of integrating across multiple architectures.
- Demonstrated success with complex technologies and conducting high-risk architecture reviews.
- Provided strategic advice on deployment decisions, led architectural initiatives, incorporating standard processes and validated designs from across Cisco to ensure successful implementation and adoption with customers.
- Expert understanding and experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
- Expertise in automation, including demonstrating APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source).
- Suggested Certifications: DevNet, CCNA, CCNP, or CCDP required; CCIE, CISM, CISSP or equivalent strongly preferred.
- Suggested Cisco Success Management certifications: Cisco Certified Success Specialist.
- BS in Engineering, Computer Science; Masters or equivalent experience preferred. **Why Cisco?** WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the d

📌 Customer Experience Customer Success Specialist (Vimercate)
🏢 Cisco Systems
📍 Vimercate